Team Manager, Claims Foundations

4 weeks ago

Sydney, Australia Tal Services Limited Full time

Company Description

Welcome to This Australian Life.  

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent. 

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart.  Why not discover where we can go? 

Job Description

You will be responsible for recruiting and developing Claims Consultants within our Foundation teams to delivery exceptional claims handling and service experience in line with TALs claims philosophy, claims handling procedures and risk management framework.

You will also be responsible for defining all required learning objectives and building a Foundation program that ensures that these objectives are met and embedded. You will be supported by 2 Technical Specialists as well as our Learning and Development team and our Quality and Assurance team.

You will be required to work with the operational claims teams to triage appropriate claims into the Foundations Team for management in accordance with their requisite service levels and operational processes.

It is expected that these Claims Consultants will achieve their first delegations prior to graduating from this program at the end of the three to six-month program.

Qualifications

  • At least 2 years’ experience in a similar team manager role within Financial Services/Insurance Industry or 5 years’ experience in a Claims Consultant (or similar) role
  • Strong knowledge of Insurance (Preference given to Life Insurance experience)
  • Demonstrated experience in operational management
  • Excellent communication and presentation skills
  • Sound knowledge of claims handling practices
  • Sound knowledge of the Life Insurance Code of Practice and associated assessment and operational requirements
  • Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable)
  • Diploma or Certificate IV in Life Insurance, or equivalent (desirable).

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

Additional Information

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here.   

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.  

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice.  We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.  

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.  
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging. 

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

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