Concierge / Customer Service Staff - CasualWest HQ

2 months ago

Rooty Hill, Australia Rooty Hill RSL Full time

West HQ is the leading Entertainment, Fitness, Lifestyle and Accommodation destination in the heart of Western Sydney. We currently welcome 4 million visitors annually and have across the entire estate an impressive 60,000 members.

Do you have a warm and welcoming smile? Do you feel energised by engaging with people? Are you friendly and helpful? We want to hear from you

About the role

West HQ is seeking customer service professionals to join our Customer Service team. Based in the Rooty Hill RSL Club, we have a team of Receptionists and Concierge staff who are responsible for meeting, greeting and signing in our Members and Guests as well as providing key information and direction. 

This position also involves ensuring the appropriate legislative processes are performed accurately when allowing people entry into the venue including RSA.

West HQ is looking for the right person, someone who: 

Has a high level of customer service, excellent presentation and exceptional communication skills. Will provide information on events, activities and services occurring and have an ability to quickly learn about the products and services available across the business and use a computer well. Is a positive team player who strives to exceed customers expectations.

What will you need to be considered?

Exceptional customer service ability, both face to face and over the phone Experience in a face to face customer service role General knowledge of hospitality industry is advantageous Ability to be effective in peak periods and quieter periods Ability to quickly learn about the organisation and its products and services Must have RSA and RCG (or be willing to obtain one) Availability to work nights and weekends in addition to day shifts

What we can offer you

Complimentary daily meals Free Gym Membership to the largest fitness facilities in Western Sydney, ONE55 Discounts on accommodation, dining and sport & recreation programs TREAT yourself with our rewards and recognition program Sweet birthday treats and amazing staff offers Free secure undercover parking 24/7 support with Access EAP Ongoing support and training  Free parking  Free uniform

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