Workforce Planning

3 weeks ago

Sydney, Australia Healius Full time

Job reference: #10563

Brand: Healius

Location: Sydney

Work type: Full Time (Max Term)

About us

Healius is part of Healius Limited, one of Australia's leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and their referring practitioners. Healius provides quality healthcare services that are easily accessible and cost efficient, while supporting the coordination and continuity of quality patient care.

As we optimise to a future-ready way of working, there's an exciting shift happening at Healius. We are transforming into a stronger, more agile organisation.

About the Role

This is newly created role for the business and will see you responsible for implementing Workforce Management from the ground up including software, processes and policies. Our contact centres are currently going through a software transformation process and the scope of this role will be across multiple group contact centres in multiple locations. This role is a maximimum term contract for 12 months. 

The Workforce Planning & Performance Optimisation Manager will lead the Workforce Management Strategy to consistently deliver exceptional levels of operational performance and customer experience. This role will see you mitigate and/or eliminate operational risks by ensuring the right people with the right skills, are available when doctors, patients and internal customers need them.

The role will continually optimise performance, improve efficiency, and reduce operating costs by implementing improvement initiatives which deliver measurable value.

Responsibilities :

Manage all elements of Workforce Management including forecasting, scheduling, real-time management, optimisation of performance, and reporting/analytics. Ensure performance targets are consistently met or exceeded. Where achievement of performance targets is at risk, management will be informed, and a detailed remediation plan implemented. Ensure Workforce Management activities comply with the National Employment Standards (NES), Relevant Awards and/or Enterprise Agreement. Collaborate and share feedback with line managers to ensure team members are appropriately managed and held accountable for poor or unacceptable outcomes. Consistently lead real-time management activities to ensure agent adherence to schedule, optimise performance and respond to peaks in volume. Lead the administration of Contact Centre Technologies (including but not limited to CXOne) to deliver consistently exceptional levels of performance and customer experience. Maintain Contact Centre industry and Workforce Planning knowledge ensuring best practice methodology is applied and practices are continually improved. Plan and recommend recruitment activity which is supported with evidence-based justifications. Support and enhance Recruitment, Onboarding and Training practices to maximise team member speed to competency. Manage administration of all planned leave requests, ensuring business needs are met and employee engagement is maintained.

About You

Bachelor's degree in Human Resources, Business Administration or a related field Previous experience in workforce planning and scheduling management Experience implementing WFM into Contact Centres will be valued Experience with CXOne will be valued, but not essential Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels Proven leadership and management abilities, including the ability to lead and motivate a team to achieve organisational goals

Benefits and Wellbeing

As part of working for Healius, you will have access to a range of benefits including:

A marketplace of exclusive discounts and vouchers from leading Australian and online retailers. Corporate health insurance discounts, banking benefits and novated leasing consultations. An e-learning platform with access to a library of courses and learning paths. An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches. Fitness Passport – access fitness centres across Australia at a subsidised rate Career growth opportunities across the Healius network Being a part of a large ASX-listed organization focused on delivering positive outcomes to all Australians

  • Workforce Planning

    1 week ago

    Sydney, New South Wales, Australia Calvary Full time

    Make a difference at one of Australia's largest health care providersGreat leadership opportunity within a high performing and collaborative environmentGenerous salary packaging benefits, and unrivalled opportunities for professional development and growthFlexible Location: Sydney; Melbourne; AdelaideJoin Calvary as our Workforce Planning & Reporting Lead...

  • Workforce Planning

    1 week ago

    Sydney, New South Wales, Australia Healius Full time

    Job reference: #10563 Brand: Healius Location: Sydney Work type: Full Time (Max Term) About us Healius is part of Healius Limited, one of Australia's leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection...

  • Workforce Planning

    1 week ago

    Sydney, New South Wales, Australia Healius Full time

    Select how often (in days) to receive an alert: Workforce Planning & Performance Optimisation ManagerJob reference: #10563Location: SydneyWork type: Full Time (Max Term)About usHealius is part of Healius Limited, one of Australia's leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It...

  • Workforce Planning

    1 week ago

    Sydney, New South Wales, Australia Healius Full time

    Date:29 May 2024Location: Sydney, New South Wales, AU, 2000Company:HealiusJob reference: #10563Brand:HealiusLocation: SydneyWork type: Full Time (Max Term)About usHealius is part of Healius Limited, one of Australia's leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It has an...

  • Workforce Planning Analyst

    3 weeks ago

    Sydney, Australia Bank of Queensland Full time

    **About the Role** A fantastic opportunity for a Workforce Planning Analyst to join our Workforce Optimisation team on a 12-month Maximum Term Contract, based in our Sydney Office. The Strategic Workforce Planning Analyst plays a crucial role in analysing and forecasting the organisations current and future workforce needs. They gather and analyse data,...

  • Workforce Planning Analyst

    1 week ago

    Sydney, New South Wales, Australia Bank of Queensland Full time

    About the RoleA fantastic opportunity for a Workforce Planning Analyst to join our Workforce Optimisation team on a 12-month Maximum Term Contract, based in our Sydney Office.The Strategic Workforce Planning Analyst plays a crucial role in analysing and forecasting the organisations current and future workforce needs. They gather and analyse data, develop...

  • Workforce Planning Manager

    2 months ago

    Sydney, Australia u&u Recruitment Partners Full time

    About the Company Nationally recognised Utilities business is currently seeking a highly motivated and experienced Workforce Planning Manager to join their team. This is a business-critical role to support their corporate strategy. About the Position You will play a key role in developing and implementing workforce plans and strategies that align with the...

  • Workforce Planning Manager

    1 week ago

    Sydney, New South Wales, Australia u&u Recruitment Partners Full time

    About the CompanyNationally recognised Utilities business is currently seeking a highly motivated and experienced Workforce Planning Manager to join their team. This is a business-critical role to support their corporate strategy.About the PositionYou will play a key role in developing and implementing workforce plans and strategies that align with the...

  • Workforce Planning Manager

    3 weeks ago

    Sydney, Australia Datacom Full time

    Our Why  Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.  About the Role (Your Why)  The Workforce Optimisation team is responsible for several outsourced projects and services for some of our biggest clients in...

  • Workforce Planning Analyst

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    You are motivated and solutions-oriented with a positive attitude and approach We are a valuesdriven high performing team that ensures that resources are optimised across our multiple functions, while providing management information and insight that drives performance and supports continuous improvement. Together we can deliver an exemplary experience for...

  • Workforce Planning Analyst

    7 days ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Workforce Planning Analyst - You thrive working in a fast-paced environment - You are an advocate of the importance of workforce management and productivity improvement within a business - You are passionate about data and have high level of analytical and data intelligence **See yourself in the team** Chief Operations Office (COO) is responsible for...

  • Workforce Planning Lead

    2 months ago

    Sydney, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Workforce Planning Manager

    1 week ago

    Sydney, New South Wales, Australia FIFA Full time

    The Position**: More than a job If you are interested in a onceinalifetime job in the sports industry, this is your chance.We are looking for someone to lead and strengthen the team in charge of organizing the biggest women's sporting event in the world: the FIFA Women's World Cup Australia & New Zealand 202- To ensure the successful operational delivery of...

  • Workforce Planning Lead

    1 week ago

    Sydney, New South Wales, Australia Gallagher Full time

    About Us:Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Workforce Planning Analyst

    3 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    You thrive working in a fast-paced environment - You are an advocate of the importance of workforce management and productivity improvement within a business - You are passionate about data and have high level of analytical and data intelligence **See yourself in the team** Chief Operations Office (COO) is responsible for servicing multiple brands within...

  • Workforce Planning Analyst

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Workforce Planning Analyst You thrive working in a fastpaced environment You are an advocate of the importance of workforce management and productivity improvement within a business You are passionate about data and have high level of analytical and data intelligenceSee yourself in the teamChief Operations Office (COO) is responsible for servicing multiple...

  • Workforce Planning Manager

    2 days ago

    Sydney, Australia Montu Full time

    **Company Description** About Montu** Montu is Australia’s largest medical cannabis company. With operations in Australia and Europe, we take a technology-first approach to improving the medical cannabis patient experience - whether it’s by delivering best-in-class online clinical care, or through our industry-leading product lines and innovative supply...

  • Workforce Planning Analyst

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    You thrive working in a fast-paced environment You are an advocate of the importance of workforce management and productivity improvement within a business You are passionate about data and have high level of analytical and data intelligenceSee yourself in the teamChief Operations Office (COO) is responsible for servicing multiple brands within the Group...

  • Workforce Planning Manager

    1 week ago

    Sydney, New South Wales, Australia Montu Full time

    Company Description About Montu**Montu is Australia's largest medical cannabis company. With operations in Australia and Europe, we take a technology-first approach to improving the medical cannabis patient experience - whether it's by delivering best-in-class online clinical care, or through our industry-leading product lines and innovative supply chain...

  • Workforce Planning Analyst

    1 week ago

    Sydney, New South Wales, Australia Kinexus Full time

    Our client is looking to bring on board a business analyst to support in establishing and delivering a people resource management database you will review, allocate and manage resource levels. Ensure there is clear understanding of current/planned and future resourcing levels required to deliver against current and future work scope.Core...