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IT Configuration Analyst

3 months ago

Sydney, Australia WSP Full time

The Opportunity

The IT Configuration Analyst is responsible for carrying out enterprise Asset & Configuration Management activities. The IT Configuration Analyst is the data specialist and validator of the Configuration Management Data Base (CMDB), responsible for collecting, verifying, updating and reporting on the data in the CMDB, as well as identifying and resolving any data quality issues or gaps. 

What you’ll do:

Responsibilities of this role include (but are not limited to): 

  • Ensure Advance Shipping Notice files received from vendors are processed accurately.
  • Develop and monitor Asset & Configuration Item (CI) data health reports/dashboards and resolve any issues.
  • Maintain Asset & CMDB data quality to ensure that target metrics are established and met, resolving issues in a timely manner.
  • Develop, document, and implement CI data audits and address any issues that arise.
  • Ensure that CIs are created or updated using only approved processes and procedures.
  • Manage tickets logged and assigned to the Enterprise Asset & Configuration Management queue and process general requests to create or update assets and, or the CMDB.
  • Ensure Asset and Configuration models within Service Now are maintained and monitor to ensure correct use.
  • As part of Merger & Acquisition projects, create and validate asset and configuration item records in ServiceNow.
  • Collaborate with OneIT teams to ensure the accuracy of asset and configuration information.
  • Onboard new infrastructure devices including printers, UPS, AVI, etc. into the CMDB, ensuring all attributes are recorded accurately.
  • Process office closure asset and configuration requests (move assets, update status, update CIs etc.).
  • Monitor & analyze data to discover and resolve asset and configuration discrepancies. 
  • Monitor asset connectors to ensure asset information and CIs in ServiceNow are being updated correctly.
  • Ensure asset-to-configuration item creation is occurring and accurate.
  • Work with hub aligned asset management teams to identify and resolve missing data records.
  • Regularly review and improve the data being populated into the CMDB.

About You

Required 

  • A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard. 
  • Solid knowledge and experience of ServiceNow. 
  • Enthusiasm and dedication to drive continual improvement and, or change. 
  • Excellent analytical, documentation and communication (both verbal and written) skills. 
  • Strong data management, data analysis, and data visualization skills with a good eye for detail and accuracy.
  • Process and detail-orientated with a methodical and planned approach to achieving goals. 
  • Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting excellent communication and influencing skills. 
  • Be comfortable with ambiguity, thrive on change and engender a collaborative approach. 
  • Act as an advocate for the IT Organisation both externally and internally. 

 Preferred 

  • Bachelor’s degree in Information Technology or a related field. 

About WSP

WSP is one of the world's leading engineering professional services firms, bringing together approximately 6,000 talented people across 15 offices in Australia. We are technical experts who design and provide strategic advice on sustainable solutions and engineer Future ReadyTM projects that will help societies grow for lifetimes to come. 

At WSP, we want you to embrace your curiosity and work in a culture that celebrates different perspectives. With access to global scale and reach, you’ll connect with the brightest minds in the field to make the best work of your life.

We want here to be a place where you’ll always find new ways to grow – where you’ll design your path and do what truly matters to you.

We believe that in imagining a better future for us all, you’ll imagine a better future for you.

To find out more about our commitment to the health and well-being of our people, and the programs we’ve designed to help you thrive click here: WSP Benefits.

Think this could be the opportunity for you? Apply now to begin your journey with WSP.

Imagine a better future for us all – and a better future for you.

WSP. With us, you can.