Concierge - Student Central

4 weeks ago

Perth, Australia Murdoch University Full time

Casual

Classification H0202| $36hr – $37hr (Inclusive of 25% casual loading)

11% employer superannuation contributions

Ref: JR102229

Murdoch University acknowledges the different perspectives, skills and experience that people from different backgrounds bring to strengthen its workforce. Murdoch University is committed to enhancing diversity in all its forms and strongly encourages suitably qualified candidates from Aboriginal and/or Torres Strait Islander peoples, women, people with disability, people of CaLD background and people of diverse genders to apply for this important position.

About Us

The Student Journey Services portfolio embeds the Future Student Team, Outreach Team, Student Enquiry and Student Transition functions, to inspire, inform, recruit, convert, support and transition enabling, undergraduate and postgraduate students to study at Murdoch University. We seek understanding of the diversity of student journeys and place the student at the centre of our operations.

The Role

The Concierge at Student Central serves as the frontline facilitator to enhance the customer experience for students and visitors, supporting the roles of Future Student Enquiry Officer, Student Enquiry Assistant, and Coordinator Future Student Enquiry. As the Concierge you will manage the flow of inquiries and interactions, guiding visitors to the appropriate department, providing general information, and assisting with navigation through Student Central services, effectively bridging the gap between students' needs and service provision.

Your Key Duties:

Greet and assist students, staff, and visitors at Student Central, and direct enquiries to the appropriate services or staff members.

Offer general information about university services, events, and campus directions.

Manage wait times and service flow, coordinating with the Future Student Enquiry Team, Student Enquiry Assistants, and Coordinators to optimize service delivery.

Provide Tier 1 responses to students through email system and perform general administrative tasks as needed.

What you’ll bring to this role

Excellent communication, customer service and interpersonal skills.

Ability to work effectively in a team and independently, with a proactive and positive attitude.

Demonstrated problem-solving skills and the ability to adapt to changing environments.

Familiarity with university services, campus layout, and academic calendar preferred.

Experience in a customer service or front-desk role is highly desirable.

Please note that successful applicants will be required to undertake a criminal record check in accordance with the University's Employee Background Checks Procedure.

Applicants should refer to the Position Description for further details on the work requirements, duties, skills and experience required for this role. Applicants must have valid work rights.

What you’ll get in return

You will be part of a vibrant and talented team, work in an innovative and lively university community and enjoy the benefits that come with working at Murdoch.

Our people enjoy a lively, natural campus and world-class facilities, as well as a range of benefits including:

Flexible work arrangements

Employee Assistance Program

On Campus Services and Facilities, including a Childcare Centre, Gym, Vet Hospital and Chiropractic Clinic

To Apply

Please apply by submitting the documents below:

A cover letter including a statement addressing the selection criteria (with reference to the Position Description)

Your most recent resume (CV)

Please view the position description here.

Please see the Applicant Guide for more information. Applications sent by post or email will not be accepted. Please note visa sponsorship is not available for this position.

Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.

Position contact: Lauren Christie, Coordinator Future/Student Enquiry, l.christie@murdoch.edu.au

Closing date: 24 April 2024 (11:59pm AWST)

The University reserves the right to withdraw this advertisement at any time.

Murdoch University values workplace diversity, promotes inclusion, and strongly encourages applications from Aboriginal and Torres Strait Islanders, women, and individuals with disability. Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.

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