Senior Manager Continuity

1 week ago

Hawthorn East, Australia Coles Full time

JOB DESCRIPTION

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

Customer powers one of Australia’s biggest brands. Our team connects us with millions of Aussies each week. Whether it’s through engaging content, omnichannel storytelling or thunderclap advertising that reaches 98% of Aussies, we connect in many ways.

About the role
 

Are you a strategic thinker with exceptional project management skills and a knack for driving commercial success? This role is designed for someone ready to manage high-profile brand partnerships with iconic global licenses like Disney, Marvel, and Harry Potter, working end-to-end on multi-million-dollar Continuity & Consumer programs, campaigns, and collaborations.

This is a dynamic, fast-paced position that requires both strong strategic thinking and hands-on project management, with a focus on achieving measurable, data-driven outcomes.

Applications close 13th November.  


 
What you’ll be doing: 

Reporting to the General Manager – Customer Engagement & Loyalty, you’ll: 

•    Create and define Continuity & Consumer campaigns and drive customer engagement and business value.
•    Lead the activation of key events and customer moments through consumer programs.
•    Grow revenue, profit and customer NPS.
•    Compliment the loyalty strategy to grow engagement and lifetime value.
•    Align across Business Units, Supply Chain, Store Leadership and Team Members to ensure consistent and excellent execution of customer programs.
•    Work with partners and Coles’ ambassadors to bring to life best-in-class programs.
•    Strengthen Coles’ position as the leading supermarket for customer programs.


 
What you bring

You’ll bring 10 years+ experience in a customer facing environment with proven experience in handling complex, multi-million-dollar projects with multiple dependencies.

Importantly you’re able to think long-term and align projects with the broader business strategy while driving tangible commercial outcomes.

We’re open to candidates with diverse backgrounds, such as Marketing Managers, Program Managers, Brand Marketing and Partnerships Managers, Strategy Managers, or Category Managers who are ready to take on a high-impact role.

You’ll also need

•    Experience leading cross functional teams and external contributors and printers.
•    Ability to manage and influence multiple teams across brand, digital, & business units.
•    Strong ability to negotiate terms and influence stakeholders at all levels.
•    Extensive experience supporting a business to develop innovative customer solutions.
•    Expertise in planning and strategy.
•    Contract negotiation and budget management.
•    Strong leadership capability with ability to deliver ongoing high performance.

#LI-MAR

What’s in it for you?

  • Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
  • Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
  • Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
  • Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
  • Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
  • Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
  • Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 138204

Employment Type: Full time

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