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Group Product Manager

2 months ago

Hawthorn East, Australia Coles Full time

JOB DESCRIPTION

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team  

Our Digital Product Team is dedicated to enhancing our customers’ experience by creating a seamless omnichannel shopping journey. Aligned with Coles’ Accelerated by Digital strategy, we leverage cutting-edge technology and innovative solutions to ensure that every interaction—whether in-store or online—not only meets but exceeds our customers’ expectations. 

Our values—Care for Each Other, Courage, Deliver for Our Customers, and Create for the Future—drive how we work together. They guide our decisions and shape how we serve our customers. Together, we strive to make a meaningful impact, helping Australians eat and live better every day. 

About the role 

The Digital team is recruiting for 3 new GPM roles to lead strategy and execution across the core eCommerce journey.   

GPM Inspire - This position will drive innovation in how we deliver value and inspiration – through recipes, campaigns, our catalogue and more – ensuring we become the premier destination for food and drink, as well as overseeing the delivery slot selector experience and enhancing our Rapid, Click and Collect and CFC omni-channel offerings. 

GPM Shop - This position will drive innovation in how we accelerate our ease of shopping experience for our customers - ensuring we become the premier destination for food and drink. 

GPM Checkout - This position will drive innovation across trolley, checkout, payments, and post-purchase journeys on web and app, with a focus on optimising checkout conversion, driving savings through automation and enhancing the post-purchase experience. 

Key Responsibilities: 

  • Strategy & Roadmap Development: Develop and execute strategy and roadmap for your area of accountability.  
  • Leadership Skills: Extensive experience in cross-functional team management and stakeholder engagement. Manages 3-5 product managers  
  • Cross-Functional Collaboration: Partner with key stakeholders to establish strategy and ensure alignment as you execute on your roadmap.  
  • User Experience: Ensure a seamless, integrated user experience across web and app. 
  • OKR Alignment: Collaborate with key stakeholders to achieve critical OKRs, including NPS and UPO. 
  • Data-Driven Optimisation: Utilise advanced analytical skills to track and optimise customer experience metrics, KPIs, and OKRs. 

 About you and your skills  

  • Experience: Minimum 5 years in a product management leadership role, with a focus on digital retail experience. 
  • Data Driven: Understanding and experience in delivering customer experience metrics (KPIs) and OKRs. 
  • Proven Track Record: Demonstrated success in managing and delivering large-scale customer-focused initiatives. 
  • Leadership Skills: Extensive experience in cross-functional team management and stakeholder engagement. 
  • Digital Expertise: Strong background in digital product management. 
  • Education: Relevant Tertiary Degree in Commerce, or a related field. 
  • Skills: Advanced Excel knowledge, strong analytical skills, and proficiency in digital product management tools and methodologies. 

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 135485

Employment Type: Full time

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APPLICATIONS CLOSE 28/10/2024