Customer Relationship Manager

2 months ago

Belconnen, Australia IRT Group Full time

About IRT

Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees.  We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

About the Role

IRT Home Care Customer Relationship Manager (CRM) will partner with customers in their home environment in a collaborative approach that enables them to fulfil a better quality of living while remaining at home. A unique opportunity exists for a self-motivated and results focused CRM to contribute to the growth of the IRT Home Care business, and ensure the team achieves high levels of customer satisfaction in the ACT region.

Reporting to the IRT ACT Home Care Business Manager , the CRM will manage the end to end customer journey, contribute to ensuring strong community awareness and engagement and take personal accountability for the performance and results of their assigned area.

The CRM will also be responsible for:

  • Investigate referrals and initially screen customers to assess eligibility and safe home access

  • Visit all newly referred customers, discuss their expectations, possible goals as well as services available through IRT at Home

  • Undertake a comprehensive assessment to ensure the customer’s needs and goals are articulated

  • Support the customer to achieve their goals and coordinate / suggest services as required that assist customers to optimise their wellbeing

  • Evaluate outcomes of case management with the customer, reassess as necessary and schedule the agreed case management program plan

  • Maintain an impeccable customer care plan and customer documentation at all times

  • Assist customers to develop and manage their CDC budgets

  • Assist in the data collection and record maintenance of the organisation as required by funding bodies and the IRT Home Care Leadership team

  • Establish and monitor brokered services/contracts for quality and effectiveness to ensure it meets customer goals

  • Ensure compliance with IRT Home Care Quality Reporting and all other legislative and organisational requirements

  • Support the growth of brand awareness and customer leads with local community service 

  • providers, medical professionals, ACAT and other key stakeholders

  • Achieve Key Performance Indicators as assigned for the financial year e.g. Home Care funds utilization targets

To Be Successful You Will Have

  • Tertiary qualifications in a related discipline
  • Case Management  certification or working towards (desirable)
  • Extensive demonstrated experience in a CRM role, including complex needs assessment, care planning and intervention strategies.
  • Proven attention to detail
  • Well-developed analytical and problem solving skills and the ability to apply these skills in case management.
  • Experience working with people with dementia, young people with disabilities and/ or people with mental health issues.
  • Proven verbal and written communication skills including experience in writing reports, correspondence and client records.
  • Demonstrated ability to work collaboratively and to be self-motivated.
  • Current Driver's Licence

Benefits for You

  • Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
  • Flexible working conditions
  • Birthday leave - relax and take a day off on us
  • Professional and career development opportunities
  • Multiple career pathways
  • Discounted gym memberships
  • Free counselling via Employee Assistance Program (EAP) and staff wellness program

How to Apply

If you feel this is the right role for you, we’d love to hear from you Simply click the “Apply now” button, fill in your details and submit. Once you apply, we’ll be in touch to discuss your application. Or alternatively, please contact IRT Recruitment.

All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment and a National Criminal History Check.

  • Customer Relationship Manager

    3 weeks ago

    Belconnen, ACT, Australia IRT Group Full time

    About IRT GroupIRT Group is a leading provider of aged care and home care services in Australia. With over 50 years of experience, we have established a reputation for delivering high-quality care and support to our customers.About the RoleWe are seeking a highly motivated and experienced Customer Relationship Manager to join our team in the ACT region. As a...

  • Customer Relationship Manager

    4 weeks ago

    Belconnen, ACT, Australia IRT Group Full time

    About IRT GroupIRT Group is a leading provider of aged care and home care services in Australia. With over 50 years of experience, we have established a reputation for delivering high-quality care and support to our customers.About the RoleWe are seeking a highly motivated and experienced Customer Relationship Manager to join our team in the ACT region. As a...

  • Customer Relationship Manager

    3 weeks ago

    Belconnen, ACT, Australia IRT Group Full time

    About IRT GroupIRT Group is a leading provider of aged care and home care services in Australia. With over 50 years of experience, we have established a reputation for delivering high-quality care and support to our customers.About the RoleWe are seeking a highly motivated and experienced Customer Relationship Manager to join our team in the ACT region. As a...

  • Customer Relationship Manager

    4 weeks ago

    Belconnen, ACT, Australia IRT Group Full time

    About IRT GroupIRT Group is a leading provider of aged care and home care services in Australia. With over 50 years of experience, we have established a reputation for delivering high-quality care and support to our customers.About the RoleThe Customer Relationship Manager will play a critical role in partnering with customers in their home environment to...

  • Customer Relationship Manager

    4 weeks ago

    Belconnen, ACT, Australia IRT Group Full time

    About IRT GroupIRT Group is a leading provider of aged care and home care services in Australia. With over 50 years of experience, we have established a reputation for delivering high-quality care and support to our customers.About the RoleThe Customer Relationship Manager will play a critical role in partnering with customers in their home environment to...

  • Customer Relationship Manager

    4 weeks ago

    Belconnen, ACT, Australia IRT Group Full time

    About IRT GroupIRT Group is a leading provider of aged care and home care services in Australia. With over 50 years of experience, we have established a reputation for delivering high-quality care and support to our customers.About the RoleThe Customer Relationship Manager will play a critical role in ensuring the success of our Home Care business in the ACT...

  • Customer Relationship Manager

    2 months ago

    Belconnen, Australia IRT Full time

    **About IRT** - Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care....

  • Customer Value Representative

    4 weeks ago

    Belconnen, ACT, Australia Bupa Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Value Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and delivering health solutions that meet the needs of our customers.Key ResponsibilitiesProvide individual recommendations of...

  • Customer Value Representative

    4 weeks ago

    Belconnen, ACT, Australia Bupa Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Value Specialist. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and providing personalized recommendations to our customers.Key ResponsibilitiesProvide individualized recommendations of...

  • Customer Value Representative

    4 weeks ago

    Belconnen, ACT, Australia Bupa Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Value Specialist. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and providing personalized recommendations to our customers.Key ResponsibilitiesProvide individualized recommendations of...

  • Customer Value Representative

    3 weeks ago

    Belconnen, ACT, Australia Bupa Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Value Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and delivering health solutions that meet the needs of our customers.Key ResponsibilitiesProvide individual recommendations of...

  • Retail Customer Service Representative

    3 weeks ago

    Belconnen, ACT, Australia Telstra Full time

    At Telstra, we're building a connected future where everyone can thrive. As a Retail Sales Consultant, you'll play a key role in delivering exceptional customer experiences in our stores. Your passion for customer service and sales will shine through as you empower customers to transform their telecommunications experience.Key Responsibilities:Provide...

  • Customer Value Representative

    4 weeks ago

    Belconnen, ACT, Australia Bupa Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Value Specialist. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and providing personalized recommendations to our customers.Key ResponsibilitiesProvide individualized recommendations of...

  • Retail Customer Service Officer

    4 months ago

    Belconnen, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    5 months ago

    Belconnen, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Sales and Customer Service Representative

    4 weeks ago

    Belconnen, ACT, Australia Medibank Full time

    About the RoleWe are seeking a highly skilled and motivated Sales and Customer Service Consultant to join our team at Medibank. As a Local Community Consultant, you will play a pivotal role in bringing Medibank products and services to your local community.Key ResponsibilitiesProvide exceptional customer service to our customers through various channels,...

  • Sales and Customer Service Representative

    4 weeks ago

    Belconnen, ACT, Australia Medibank Full time

    About the RoleWe are seeking a highly skilled and motivated Sales and Customer Service Consultant to join our team at Medibank's Belconnen store. As a Local Community Consultant, you will play a pivotal role in bringing Medibank products and services to your local community.Key ResponsibilitiesProvide exceptional customer service to local customers through...

  • Sales and Customer Service Representative

    4 weeks ago

    Belconnen, ACT, Australia Medibank Full time

    About the RoleWe are seeking a highly skilled and motivated Sales and Customer Service Consultant to join our team at Medibank's Belconnen store. As a Local Community Consultant, you will play a pivotal role in bringing Medibank products and services to your local community.Key ResponsibilitiesProvide exceptional customer service to local customers through...

  • Retail Department Leader

    2 weeks ago

    Belconnen, ACT, Australia Officeworks Full time

    About usAt Officeworks, we're committed to delivering exceptional customer experiences. As a Retail Department Leader, you'll be at the forefront of this mission, leading a team of retail rockstars to achieve sales targets and KPIs. With a focus on customer satisfaction, you'll ensure every interaction is positive and memorable.About the roleDevelop and...

  • Assistant Retail Manager

    5 months ago

    Belconnen, Australia Oscar Wylee Full time

    **Career Highlights**: - Opportunity to **advance your retail management career **and **achieve your professional goals**. - We pride ourselves on our customer-centric approach. You'll have the chance to make a **meaningful impact on our customers' lives** and build strong relationships with them. - **Full-time role, Sunday to Thursday roster.**: - Receive...