Senior Operations Specialist

1 week ago

Melbourne, Australia Australian Super Full time

At AustralianSuper, we truly care about our colleagues.​ We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members. 

Your new role

The Senior Operations Specialist is responsible for supporting the Operations & Transitions Manager in ensuring the consistent delivery of AustralianSuper’s Products and Services for Members and Employers.

The Senior Operations Specialist will provide expert operational guidance and decision making for the Fund’s administrative teams and vendors, manage complex queries, ensure service providers are meeting the requirements under the administration contract and support changes to Products and Services.

What you’ll be doing

  • Support the Operations & Transitions Manager
  • Collaborate with other teams and vendors to ensure the consistent delivery of existing Products and Services
  • Drive resolution of operational issues pertaining to existing Products and Services
  • Make recommendations to update existing Product and Service business rules to improve efficiency
  • Provide expert operational guidance and decision making for other teams and vendors in relation to how the Fund’s existing Products and Services are delivered.
  • Act as subject matter expert and deliver tasks relating to legislative change.
  • Act as subject matter expert and deliver tasks relating to business wide projects.
  • Assist in review of communications to ensure accuracy and compatibility with business rules/systems/policies – standards letters, online content, Product Disclosures Statements and forms.
  • Draft and/or review changes to business rules.
  • Review of reporting provided by administrators.
  • Assist in the oversight of service provided by administrators.
  • Manage and respond to Operational queries.
  • Report and or manage operational incidents to resolution.
  • Assist the Quality and Audit processes

What you’ll need  

  • At least five years’ experience in administration and operations
  • At least five years’ experience within the Superannuation industry
  • Effective and succinct communication skills
  • An ability to comprehend and translate technical and complex documents & policies
  • Collaborates to achieve better outcomes but is comfortable to work autonomously when needed
  • Enjoys interacting with a diverse workforce across multiple organisations

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What’s next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

Australian or New Zealand citizenship or Australian permanent residency status is required. 

Progress powered by purpose. 

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