ICT Support Engineer

2 weeks ago


Sydney, Australia Liebherr Group Full time

About the RoleAs a key member of a small dynamic team and reporting to the IT Operations Manager, you will be responsible for the provision of timely and efficient IT support services to the business on a national scale. The role will suit a service-orientated person who is composed, patient and is able to deal with multiple enquiries and issues, providing quick responses and accurate results.

Key Responsibilities

Provision of IT support services, level 1 tickets Installing and configuring computer hardware, software, systems, servers, networks, printers, and scanners Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests Providing technical support to the branch (this may be in person or over the phone) Keep inventory of all equipment, software, and license users. Testing new technology and training usersActive participation in the implementation of new IT solutions and services

About you

1 year Helpdesk experience preferred Diploma in Information Technology is preferred Intermediate computer hardware and software installation skills Advanced problem-solving skills Knowledge in the distribution and disposal of classified data/documents/devices Determining customer needs and establishing service solutions and forecasts Maintains a positive and optimistic attitude Communicates effectively and appropriately with others

How to Apply


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