Sea Logistics ISC Operational Care Specialist

1 month ago

Windsor, Australia Kuehne+Nagel Full time
JOB DESCRIPTION You will be part of our Sea Logistics team, adding your expertise + skills to the delivery of customer + operational excellence.

Your Role

You are responsible to support our customers by providing helpful information, answering queries + resolvingcomplaints.Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensurecustomer satisfaction with our International Supply Chain (ISC) products, services + features.You will do this by working with a variety of internal + external stakeholders while focusing on the following keyobjectives.

Your Responsibilities

 To qualify + enter customer orders into the operational execution process.
 To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the
destinations + regional stakeholders.
 To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.
 To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a
best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing
customer reporting.
 To consistently perform purchase order + shipment qualification in line with working instructions to ensure
full + complete handovers to the OCC, optimizing the customer experience.
 To contribute as process owner on continuous improvements of processes + controls for lean processes
focusing on cost effectiveness + productivity.
 To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
 To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).

Your Skills and Experiences

〇Experience in ocean export operations, preferably a forwarder
〇Comfortable working with systems (not paper-based)
〇Ability to read and write English (little or no speaking, but reading and writing English is required for systems and emails)
〇Flexibility and willingness to learn in a changing environment
〇Willingness to work efficiently
〇Licenses and certifications are not required.

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