Guardian Centre Trainer

2 weeks ago

Canberra, Australia Seeing Machines Full time

The Guardian Centre Trainer is responsible for designing and delivering training programs which support employee development. The position will design and develop non-technical training course materials for internal staff, develop assessment tools to determine effectiveness of proposed training programs. Interaction with functional organisations to develop specifications for content of the courses, prepare lesson plans including method, and documentation to be presented.

**The key responsibilities of the role include**:

- Design, deliver and maintain technical support training and other documentation (i.e., Knowledge Base articles) for all Support Agents. Specifically responsible for coordinating the efficient delivery of training to new Support team members and Supervisors
- Training one-on one or small groups, occasionally large groups
- Facilitating train-the-trainer sessions
- Developing training material for classes/sessions including presentations, handouts,
- Managing LMS courses in TCP
- reviewing, writing content, and updating existing training content and materials, or identifying and building new and replacement courses
- Being a SME for any instructional design work, or training programs that need outsourcing
- help with employee retention, upskilling, identifying potential employees for supervisor or Analyst roles
- Desired qualifications and worked experience in training, prefer cert IV train the trainer.

About you
We value the breadth and depth of experience that our people bring to their work. We are seeking people with a good mix of technical competency and personal capability.
- Certificate IV train the trainer
- At least 2 years' experience in a call centre, customer service, or similar
- At least 2 years' experience in a technical support role, including demonstrated experience in network, hardware and/or software support
- Experience leading and managing teams, managing shift schedules and delivering training
- Proficient in MS Office (Word, Excel, PowerPoint, etc.) and Windows Operating System
- Excellent verbal and written communication skills with a proven ability to present technical information to a customer in a non-technical manner.
- Excellent attention to detail and a demonstrated commitment to quality management and improvement
- Ability to work effectively in a team, leading and inspiring a team to deliver quality outcomes
- Excellent organizational skills with a demonstrated ability to work proactively in a rapidly changing environment, setting priorities and meeting deadlines
- Ability and desire to continuously understand and learn new skills of a technical nature
- Strong problem-solving skills and ability to think creatively and analytically with non-standard tasks
- Commitment to managing and handling privacy data and information with care and integrity

About Seeing Machines
We are a global company founded in 2000 and headquartered in Australia, and an industry leader in vision-based monitoring technology that enable machines to see, understand and assist people.
Seeing Machines develops Driver and Operator Monitoring System (DMS) technology to enhance safety for Automotive, Commercial Fleet, Off-road and Aviation.
Seeing Machines' technology portfolio of AI algorithms, embedded processing and optics, power products that need to deliver reliable understanding of vehicle operators, in real-time.
The technology spans the critical measurement of where a driver or operator is looking, through to the classification of their cognitive state as it applies to accident risk. Reliable “driver state” measurement is the end-goal of DMS technology.
Seeing Machines has offices in Australia, USA, Europe and Asia, and supplies technology solutions and services to world-leading brands in each market vertical.
Why Seeing Machines
- Work with inspiring people - we are proud to have a team of experts in their field, we invent, innovate, and collaborate
- Work flexibly - we encourage our people to manage their work and personal lives to achieve a balanced outcome
- With offices spanning the world, Seeing Machines serves a growing market in the UK, Europe, Africa, North America, Latin America, and Asia Pacific
- We are social with staff events held throughout the year, from BBQs, morning teas, to special events and other celebrations
- We are focused on employee support
- we understand the importance of our collective wellbeing You will have access to our Employee Assistance Program any time you require it
- Access to global benefits and reward platform - offering discounts across large range of retailers
- We are lucky enough to have fresh fruit supplied daily
- If you work in Canberra, you'll have access to free parking.

Seeing Machines acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emergi

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