Technical Support and Warranty

3 days ago

Wacol, Australia Penske Transportation Solutions Full time

Your New Opportunity

:

Due to massive growth we have a career opportunity for a Technical Support Specialist  to join our high performing national Off-Highway Engineering & Technical Support team. This role will be located in Kings Park, providing technical support in the defence and marine markets to internal and external stakeholders.

In this role you will:

Provide technical support to Penske's service teams, OEMs and end customers in the Marine & Defence market within Australia, NZ and surrounding island territories within Penske's area of distribution Provide troubleshooting support to Penske technicians  Advise the Defence Programmes Group (DPG) on technical content of locally compiled documentation to facilitate content review and updating  Assist with review of configuration management of the installed base of Defence products Maintain excellent relationships with customers and OEMs, and key supplier management and staff, to facilitate technical support Work internally with DPG, Parts, Service and Branch Managers with regard to support issues and elevate appropriately within the technical support team Work within the technical support team on failure analysis 

About you:

Appropriate Engineering or technical qualification  Knowledge and experience of Penske products and services is desirable Practical experience in Marine and/or Naval Defence applications  Computer literacy to a level necessary to manipulate spreadsheets, develop effective presentations for internal/external customers and write technical reports Ability to apply appropriate problem-solving techniques to technical, application and other related issues Effective time management and sound administrative ability Motivation to apply and support Penske OPTIC values – Ownership, Passion, Teamwork, Integrity and Care

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