Product Quality Specialist

5 months ago

Wacol, Australia Volvo Trucks Full time

Product Quality Specialist

**Location**:Wacol, QLD, AU, 4076**Position Type**:Professional- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.**What you will do**
At Volvo Group Australia you will contribute to the transformation of our company, the transport industry and society at large. As a Technical & Product Quality Specialist, you'll play a crucial role in managing and resolving quality issues, collaborating with global teams, and contributing to the overall success of our operations.
You will:

- Take the reins in managing and resolving Market Quality Reports and Dealer Quality Reports with skill and knowledge.
- Act as a liaison between our team and the Global Trucks Technology and Global Truck Operations, ensuring seamless communication on technical matters.
- Showcase your versatility by actively participating in the management of our Help Desk on a rotational basis.
- Prepare and deliver engaging Quality Run Through’s, engaging both internal teams and dealers.
- Dive deep into the technical realm as you ensure that quality defects reported within the Argus system are promptly addressed through Market Quality Reports and Argus.
- Be the go-to person for providing technical support to our Dealer/Importer network and field personnel, ensuring they have the knowledge they need to excel.
- Embark on the role of Defect Detective, accepting the challenge of investigating warranty data through rigorous quality analytics. Unravel the mysteries of fault frequency and play a pivotal role in the acceptance and resolution of quality defect cases logged by dealers within Argus. Additionally, contribute to technical investigations as needed.
- Play a pivotal role in accepting quality defect cases logged by dealers within Argus and assisting in technical investigations when needed.

**Your future team**
Working within the Service Market & retail team, you’ll be working together to ensure product quality for Volvo Group brand within Australia and it’s nominated export market is, ensuring brand image and reputation is upheld. Based at out corporate HQ in Wacol, you’ll be at the beating heart of Australian operations.

**Who are you?**
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

- Technical qualifications in a mechanical or relevant trade
- Professional experience within the heavy vehicle industry
- Strong analytical and evaluating skills
- A customer oriented minset
- Problem solving and excellent presentation skills

**What’s in it for you?**
We offer a solid package of compensation and benefits, plus you will enjoy:

- We care about our people, we are committed to making your workplace safe and facilitate a healthier lifestyle for our employees through flexible working arrangements and work life balance.
- Access for you and your family to free, anonymous mental health support through our EAP, Sonder
- Countless opportunities to develop and build your career and work globally or cross-functionally.
- Opportunity to purchase an extra week of annual leave
- Generous parental leave policy including superannuation
- Wacol: On-site parking and café

**Ready for the next move?**- **Who we are and what we believe in**-
- At **Volvo Trucks** you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.**Job Category**:Quality**Organization**:Volvo Trucks**Travel Required**:Occasional Travel**Requisition ID**:9636**View All Jobs**

**Do we share the same aspirations?**

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

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