ICT Business Analyst

3 weeks ago

Sydney, Australia Target Business Services Full time

Target Business Services

Location: Level 10, 580 George Street, Sydney, NSW 2000

Salary: $90,000 plus 11% superannuation

Our client ACT-XM Pty Ltd is a Qualtrics partner and is certified and experienced in using Qualtrics platform. ACT-XM is a customer experience consulting firm helping organisations measure, prioritise and act on valuable customers, members, users and employees’ feedback. Client offers a range of services and solutions to Qualtrics XM platform users. ACT XM solutions are designed to complement internal services teams and bring research, data analysis and customer experience management expertise into client organisations.

The client is looking for an experienced ICT Business Analyst to join the growing team in Sydney. This is a full time, ongoing position for immediate start and this is a fantastic opportunity to make your mark in a fast-paced, dynamic and innovative environment for a leading-edge company.

You will be working across a diverse range of projects at any one time, preparing deliverables based on project scope. 

The role will work very closely with stakeholders to take down requirements and map out current and future states etc. You will be responsible for the analysis, evaluation and documenting of business systems and processes with a focus on business needs and customer experience.

The role will report to the Director and will be responsible for analyzing business processes, identifying alternative solutions, assessing feasibility and recommending new approaches. 

Minimum Requirements:

You must hold a relevant bachelor’s degree and at least 3 years previous experience in the similar role is must.

In this role your main responsibilities include:

·      Determine operational objectives by studying business functionality and formulating output requirements, gathering vital information, developing support procedures and strategies for customer systems 

·      Analyse and consolidate information to develop business cases to support achievement of business objectives

·      Solve problems and provide technical expertise and direction in support of system infrastructure and process improvements, diagnosing and resolving complex customer system issues 

·      Develop business cases and establish a common approach to manage key project stakeholder escalations to achieve project milestones and agreed project budget

·      Act as a central reference and information source, provide guidance and assistance in the system project decision making process

·      Lead ongoing strategic engagements with customers on Qualtrics platform and stay engaged with the teams throughout the implementation process

·      Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions

·      Design and document functional and technical requirements and help scope projects by understanding timelines and work

·      Facilitate the design of technology solutions by analysing requirements and writing functional specifications

·      Serve as main point of contact for clients during customer, employee research design programs and manage the project to completion

·      Develop an agreed work plan of key performance indicators and outcomes

·      Identify and evaluate inefficiencies and recommend optimal business practices, and system functionality and behaviour

·      Develop and manage test plans of technical solutions

Candidate

The successful candidate will be a motivated ICT Business Analyst with minimum 3 years’ experience. You will need to possess the following skills and personal attributes:

·      Expert on the Qualtrics Experience Management (XM) Platform and related solutions (with certifications preferred)

·      Maintain professional conduct to ensure customer's data is not compromised

·      Strong business analysis and problem-solving ability

·      Have a strong understanding of good research methodology, item design and data collection

·      Able to analyse and interpret data, and report back insights to customers

·      Extensive experience in an information technology environment

·      Experienced in all aspects of business development, specifically in planning and system management. 

Applications for this opportunity should be forwarded by email to: seemaguptafc@gmail.com

Please note only short listed candidates will be contacted and your application will be treated as strictly confidential.

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