Ict Vendor Performance Analyst

3 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**ICT Vendor Performance Analyst, Sydney CBD + flexible office locations, Temporary opportunity until August 2024 (with the possibility of an extension)**

The NSW Department of Customer Service (DCS) is a service provider, regulator, and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy.

**About the Role**

We are looking for an ICT Vendor Performance Analyst to join our Vendor Management team, which is part of the Corporate Services ICT Business Engagement area. In this role you will be responsible for supporting the management of suppliers by delivering supplier performance reporting and supplier improvement analysis and activities to monitor and ensure that the supply of services is to agreed standards.
- Temporary opportunity until August 2024 (maternity leave cover), with a possible extension to 12 months.
- Clerk Grade 7/8: $106,025 - $117,363+ super
- Flexible work locations as per our Healthy Hybrid Habits policy

**Accountabilities will include**:
Collecting and analysing supplier performance data and investigate problems to enable meaningful insights and appropriate recommendations to improve compliance, effectiveness and risk mitigation

Monitoring and reporting on supplier performance, customer satisfaction, and market intelligence to inform better decision making aligned to organisational priorities and outcomes

Validating that suppliers' performance is in accordance with contract terms to ensure compliance requirements are met

Engaging proactively and collaboratively with suppliers to resolve unsatisfactory performance to minimise risks and disruptions ensuring optimal service delivery and outcomes for the business and customers

Contributing to the implementation of supplier management-related service improvement initiatives and programs to enhance business operations and performance

**About you**

To be successful in this role you will have:

- Professional experience in the use of data analytics and reporting in the management of contracts and suppliers
- Ability to analyse and interpret trends and results of financial reporting, contract management and business intelligence systems and prepare easily understood reports for business users
- Excellent communication skills with the ability to develop and manage effective stakeholder engagement strategies
- Results-focussed outlook with an ability to manage and execute complex projects, challenge the status quo and use strong consultative skills, including business acumen, customer empathy, with the ability to influence and partner
- Experience in working closely with multiple internal and external stakeholders in a fast-paced environment

**Working at Department of Customer Service**

The NSW Department of Customer Service is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

**What we will need from you**:
Salary Grade 7/8, with the base salary for this role starting at $106025 base plus superannuation

**Closing Date: Monday 4th December 9:59am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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