Customer Experience Agent/Vehicle Detailer

2 weeks ago

Coffs Harbour, Australia The NRMA Full time
Job Description

SIXT Australia is on the lookout for a Full Time Customer Experience Agent/Vehicle Detailer (38 hours per week)  to join the team at Coffs Harbour . 

As a Customer Experience Agent/Vehicle Detailer, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia’s vehicle presentation standards. 

Your key responsibilities will include:

Communicating with customers face-to-face, over the phone, and via email Opening and closing rental agreements Selling additional over the counter rental products Managing reservations and organising fleet  Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer Inspecting and recording vehicle damage Delivering vehicles between sites Maintaining a clean and safe working area 

Qualifications

Flexibility to work on a rotating roster during location trading hours, Monday to Sunday, including school holidays, weekends, and public holidays  Exceptional customer service skills and/or experience  Enthusiastic and driven individual who strives to exceed targets Excellent verbal and written communication skills  Strong attention to detail with a good work ethic  Experience in vehicle detailing or cleaning (preferred but not essential) Current unrestricted Full Driver’s Licence  Full working rights in Australia 

All successful applicants will be required to complete a National Criminal History Check and a pre-employment medical check, including drug and alcohol screening. 

Additional Information

At SIXT Australia, we offer more than just discounts – though you get those too To ensure our employees feel valued, empowered, and celebrated, we provide a range of benefits, including:

$ per hour (Award rate) + shift loadings + monthly incentives $$ Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more Discounts on all NRMA insurance products including car, home & travel Uniform provided “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year Employee Referral Program where you may be eligible for a $2,000 referral bonus payment

At SIXT Australia, we celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience. We welcome people from all walks of life, embracing unique perspectives.

If you’re ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Join Team Orange today 

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