Customer Experience Agent/Vehicle Detailer

2 weeks ago

Coffs Harbour, New South Wales, Australia The NRMA Full time
Job Summary

The NRMA is seeking a highly motivated and customer-focused individual to join our team as a Full Time Customer Experience Agent/Vehicle Detailer. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring all rental vehicles meet our high standards, and creating opportunities to drive sales.

Key Responsibilities
  • Deliver outstanding customer service, ensuring a positive experience for all customers
  • Inspect and prepare rental vehicles to meet our high presentation standards
  • Sell additional products and services to customers, driving revenue growth
  • Manage reservations and organize fleet operations to ensure seamless customer experiences
  • Collaborate with colleagues to achieve sales targets and drive business growth
  • Maintain a clean and safe working environment, adhering to our high standards
Requirements
  • Flexibility to work a rotating roster, including weekends and public holidays
  • Exceptional customer service skills and experience
  • Strong attention to detail and a commitment to quality
  • Excellent verbal and written communication skills
  • Current unrestricted Full Driver's Licence
  • Full working rights in Australia
What We Offer
  • A competitive hourly rate, plus shift loadings and generous monthly incentives
  • Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
  • Complimentary myNRMA membership, including free Roadside Assistance and discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and much more
  • Discounts on all NRMA insurance products, including car, home, and travel
  • Uniform provided
  • A ME Day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year
  • Employee Referral Program, where you may be eligible for a $2,000 referral bonus payment
About Us

The NRMA is a leading provider of car insurance, roadside assistance, and travel services. We are committed to creating an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience. We welcome people from all walks of life, embracing unique perspectives.

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