Patient Services

1 week ago

Mile End, Australia Clinpath Pathology Full time

Mile End, Australia
Reference: 6663188

  • Permanent Full time
  • Friendly, supportive and professional team
  • Modern office work space, Mile End

About Clinpath Pathology

Clinpath Pathology is a quality pathology service provider, focusing on professional excellence, reliability, excellent customer service and business integrity. Based at Mile End in a new state of the art laboratory Clinpath provides you with the opportunity to become a part of an Australian wide medical testing laboratory network, focused on medical leadership and expert advice. We serve our South Australian medical practitioners, private hospitals and aged care facilities.

We are an equal opportunity employer and offer a dynamic and supportive work environment where the contribution of people with different skill sets, cultures and backgrounds is valued.

About the Opportunity

Reporting to the Client Experience Supervisor, you will provide the highest quality ‘over the phone' customer service at all times for all internal and external client enquiries. Working in a small team you will be the first point of contact for all incoming calls with the department taking on average in excess of 1000 calls a day. This role would be suited to a person with a can-do-attitude, superior time management skills with the desire to be part of a fast paced unique team culture all working towards same goals of delivering high level of service excellence to all clients including each other. The ability to work between 7am to Midnight Monday to Friday and 8am to 1pm Saturdays and Public Holidays is required. Shift times can vary between 4 hours and 7.5 hours.

Duties:

  • Responsible for answering enquiries and schedule bookings from medical professionals and patients for pathology specimen collection services at Clinpath Collection Centres, domiciliary visits and hospital visits;
  • Administrative tasks relating to laboratories results management, patient bookings and collections/appointments management;
  • Telephone management - provide a positive first impression and experience to all internal and external client enquiries and apply first call resolution where applicable; and
  • Provide medical practitioners with pathology results.

Applicants should possess the following:

  • Demonstrated superior customer service skills;
  • Experience in a health and/or medical industry with medical terminology experience will be highly regarded;
  • A polished and professional telephone manner with excellent verbal communication skills;
  • Demonstrated ability to work in a flexible work environment with the ability to prioritise;
  • Demonstrated ability to work as part of a small team;
  • The ability to be an active listener;
  • Excellent attention to detail;
  • High level of confidentiality;
  • The ability to work calmly under pressure;
  • Computer competency including the willingness to learn new systems; and
  • You will be required to receive the COVID 19 vaccination inclusive of booster dose if eligible and provide copy of certificate.

Why join us?

Clinpath Pathology offer a wide range of employee benefits:

  • Stable, reputable organisation (part of the global Sonic Healthcare)
  • Paid Parental Leave options
  • Employee Rewards Program
  • Annual employee service awards
  • Ongoing training and development
  • The opportunity to participate in the Clinpath Development Program
  • Employee Assistance Program (EAP)
  • Novated Leasing
  • Study leave for approved courses
  • On-site Physiotherapist
  • Employee Referral Program
  • Free annual flu vaccination
  • Fitness Passport program
  • Charitable and social events including annual Christmas Party, Pizza days and morning teas
  • Work life balance and flexible working arrangements

How to apply?

When applying, please ensure you include a cover letter, resume and address the key selection criteria as part of your application. Only those shortlisted will be contacted. This position is open to Australian/New Zealand Citizens and Australian Permanent Residents with full legal working rights.

For further details about the position ref. no. 2506 please contact: Hayley Roberts, Deputy Operations Manager HRoberts@clinpath.com.au

Applications close 11 October 2024

Applications Close: 11 Oct 2024

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