Contact Centre Officer

1 week ago

Adelaide, Australia HOBAN Recruitment Full time

Our client is seeking a dedicated Customer Care Centre Officer to deliver world-class customer service across all channels. This role ensures accurate and timely information while resolving customer inquiries at first contact, contributing to trusted water services for a sustainable and healthy South Australia.

Summary of Role:

  • Provide accurate, timely, and high-quality information to customers.
  • Ensure first contact resolution across phone, face-to-face, webchat, and written enquiries.
  • Promote and educate on client initiatives.

Role Requirements:

  • Essential:
    • Strong customer service focus with effective verbal and written communication skills.
    • Ability to work well in a team and maintain high-quality work under pressure.
  • Desirable:
    • Problem-solving skills and computer proficiency.
    • Negotiation, comprehension, and retention skills.

Special Conditions:

  • Flexible hours and some after-hours work may be requiredl.
  • Must hold a current police check obtained within the last 6 months.
  • Participation in a roster spanning ordinary hours (6am to 6pm).

Application Process: Submit your resume and cover letter outlining your suitability for the role.

Closing Date: 8am Tuesday 25th January

At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email adjustments@hoban.com.au or visit hoban.com.au/adjustments.

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