Field Service Engineer

1 month ago

Sydney, Australia Cutera Full time

Job Description

Regional Overview and Travel Requirements:

Must reside in: Sydney, NSW Australia Region covers but not limited to: NSW area Travel: ~80% including overnights Reports to: Director, Sales Operations and Administration

Position Summary:

We are seeking a passionate, driven Field Service Engineer, to take outstanding care of our customers. This involves providing service support on a broad range of technologies including sophisticated laser and optical delivery systems, radiofrequency, and CO2 devices. The ideal candidate would have a strong electronics background and field experience. This exciting position interacts with sales, technical support, engineering, clinical, and marketing.

The individual will contribute to the support of our customers by servicing existing and new medical technologies/applications. These systems will be located at KOLs, dermatologists, plastic surgeons, and other practitioners throughout the territory.

Duties and Responsibilities:

Provide outstanding professional, courteous, prompt and skilled technical service to Cutera customers. Responsible for the operational quality of the system and instructing customers on the operation and maintenance of the system. Responsible for documenting all service activities in compliance with FDA requirements. Develop resolutions to critical troubleshooting problems; resolve complex issues in creative and effective ways. Use people and technical skills to make the customer interactions a positive, pleasant and memorable experience. Work closely with Area Sales Manager and direct Manager to identify customers for upgrades, new purchases, contracts, and additional customer training. Identify error codes, re-occurring problems, or odd troubleshooting solutions to direct Manager and R&D to solve problems and directly contain department material expenses and company costs. Ability to flash update software and firmware. Act as company liaison with the customers on customer care and technical matters with in-house administrative and manufacturing personnel. Continually promote service contract revenue. Timely submission of RMAs, closing calls, and expense reports necessary. Other duties as assigned.

Qualifications

Position Requirements:

BS or AS in Electronics, Laser Technology, or equivalent Field or military experience is required Minimum of 3+ years of experience in electronic system troubleshooting. Laser experience preferred. Minimum of 2+ years of experience in the installation and ongoing maintenance of electronic and electromechanically driven machinery. Expert customer service skills, positive attitude, and ability to clearly and tactfully communicate with others. Enhanced knowledge and understanding of optics, electronics, and mechanic principles is required, as well as the ability to troubleshoot electronic, optical and mechanical assemblies down to component level. Ability to travel on short notice required. Requires scheduling of flights and rental cars to ensure prompt arrival in different cities and different customer locations. Ability to cover occasional travel, lodging and incidental expenses on personal credit card. (Legitimate expenses reimbursed through expense report submission twice monthly.) Must be able to lift 20 kgs Demonstrated commitment to quality and strong sense of teamwork. Excellent communication skills.

Cutera expects to reasonably pay in the range listed below for this position based on the city and state listed in the job posting:

Annual base salary: $85K - $95K

The actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, education, and candidate residence if the position is remote or field-based. We reserve the option to pay above this range for exemplary experience or higher education.

  • Field Service Engineer

    3 weeks ago

    Sydney, New South Wales, Australia Tomra Full time

    Company DescriptionSensor-based ore sorting machines from TOMRA Mining make it possible to significantly increase the efficiency and lifetime of a mine and to make use of ore deposits that could not previously be mined economically. These robust ore sorting machines are built to be able to process large quantities of rocks around the clock and selectively...

  • Field Service Engineer

    7 days ago

    Sydney, New South Wales, Australia Tomra Full time

    Company DescriptionSensor-based ore sorting machines from TOMRA Mining make it possible to significantly increase the efficiency and lifetime of a mine and to make use of ore deposits that could not previously be mined economically. These robust ore sorting machines are built to be able to process large quantities of rocks around the clock and selectively...

  • Field Service Engineer

    3 days ago

    Sydney, Australia NES Fircroft Full time

    NES Fircroft has partnered with a leading global provider in energy solutions. They offer power and automation products, systems, service and software solutions across the generation, transmission, and distribution value chain. They are looking to expand their team and bring on an experienced Field Service Engineer to their team in Sydney!In this role, you...

  • Field Service Engineer

    4 days ago

    Sydney, New South Wales, Australia NES Fircroft Full time

    NES Fircroft has partnered with a leading global provider in energy solutions. They offer power and automation products, systems, service and software solutions across the generation, transmission, and distribution value chain. They are looking to expand their team and bring on an experienced Field Service Engineer to their team in SydneyIn this role, you...

  • Field Services Engineer

    2 days ago

    Sydney, New South Wales, Australia Dalet Full time

    What you will love about Dalet and why you should be working here Dalet is a media solutions and service provider that places technological innovation and human collaboration at the heart of everything we do, creating powerful tools and products that help our customers tell better stories. With over three decades of innovation, our software solutions enable...

  • Field Service Engineer

    4 weeks ago

    Sydney, New South Wales, Australia Alfa Laval Full time

    Field Service Engineer - MiningWho You Are You have Trade relevant Mechanical/Electrical engineering qualifications - Fitter, Fitter machinist, mechanical engineer, with proven, hands-on, post qualification experience, assembling and disassembling mechanical (separation) machinery and components.You are an individual that has excellent organizational skills...

  • Field Engineer

    1 month ago

    Sydney, Australia NBN Co Full time

    Job Expectations An exciting opportunity has presented itself to join the Sydney Field Services team as a Field Engineer predominately working on the HFC network. A bit about your role Based in Sydney your new role as Field Engineer would require you to represent  nbn ’s Field Services team for all field-based assurance activities. You will...

  • Field Service Engineer

    3 weeks ago

    Sydney, New South Wales, Australia Hologic Full time

    Leading global medical technology company focused on improving women's health Generous Base Salary + Car Allowance + Super Perfect opportunity for an engineering graduate looking to start their career in an innovative global organisationHologic is an innovative medical technology company primarily focused on improving Women's Health and well-being through...

  • Mechanical Field Engineer, Field Engineering

    3 weeks ago

    Sydney, Australia Amazon Full time

    DESCRIPTIONAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation...

  • Field Service Engineer

    1 month ago

    Sydney, Australia Alfa Laval Full time

    Field Service Engineer - Mining Who You Are   You have Trade relevant Mechanical/Electrical engineering qualifications – Fitter, Fitter machinist, mechanical engineer, with proven, hands-on, post qualification experience, assembling and disassembling mechanical (separation) machinery and components. You are an individual that has excellent...

  • Mechanical Field Engineer, Field Engineering

    3 weeks ago

    North Sydney, Australia Amazon Corporate Services Pty Ltd Full time

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely...

  • Field Specialist

    4 weeks ago

    North Sydney, Australia Service Stream Full time

    Primary Location North Sydney - Service Stream Job Description Summary An exciting opportunity has arisen for a Field Specialist to join Service Stream in our North Sydney office. About the Role Service Stream’s Telecommunications division are currently seeking a Field Specialist to join our ODM (On-Demand Module) team. Reporting directly to the Senior...

  • Field Service Engineer

    3 weeks ago

    Sydney, New South Wales, Australia Danaher Full time

    For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food...

  • Field Service Engineer

    1 month ago

    Sydney, Australia Hologic, Inc. Full time

    Leading global medical technology company focused on improving women’s health Generous Base Salary + Car Allowance + Super Perfect opportunity for an engineering graduate looking to start their career in an innovative global organisation Hologic is an innovative medical technology company primarily focused on improving Women’s Health and...

  • Field Support Engineer

    1 month ago

    Sydney, Australia SkySys Full time

    Field Support Engineer Sydney, Australia Experience supporting a banking/financial institution related client, It support for Trade support systems will be preferred. The Field Support Engineer will be responsible for the installation, configuration, and troubleshooting of infrastructure hardware and software. This position supports a broad range...

  • State Field Engineering Manager

    1 month ago

    Sydney, Australia Woolworths Group Limited Full time

    About Woolworths Group Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is...

  • Field Service Engineer

    3 weeks ago

    Sydney, New South Wales, Australia Hologic Full time

    Leading global medical technology company focused on improving women’s health Generous Base Salary + Car Allowance + Super Perfect opportunity for an engineering graduate looking to start their career in an innovative global organisationHologic is an innovative medical technology company primarily focused on improving Women’s Health and well-being...

  • Field Service Technician

    4 weeks ago

    Sydney, Australia Superior People Recruitment Full time

    Exciting chance to join a fast-growing and innovative medical technology company, Field Service Technician role includes the servicing of installations of pendant and digital distribution systems and other accessories to customers in the healthcare industry. The primary role is to service and support customers in Sydney and surrounding areas of New South...

  • Field Services Engineer | IT | Broadcast | Media Workflows | News

    2 days ago

    Sydney, Australia Dalet Full time

    What you will love about Dalet and why you should be working here 🚀 Dalet is a media solutions and service provider that places technological innovation and human collaboration at the heart of everything we do, creating powerful tools and products that help our customers tell better stories. With over three decades of innovation, our software...

  • Field Service Engineer

    1 month ago

    Sydney, Australia ignite Full time

    Field Service Engineer - Sydney  Our client is a global authority on the application, management and manufacture of world-class detection and security screening technology. They deliver the solutions you need to protect society from the threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals and narcotics.   You will be...