Field Service Engineer

3 weeks ago

Sydney, New South Wales, Australia Danaher Full time

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential.

SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Reporting directly to the Team Lead, Field Service Application. This position is part of the Service Team and will be located in remotely based in New South Wales.

Purpose of this role:

Due to a growing install base in NSW and opportunities related to NSW pathology, we are looking for a Field Service Engineer to join our team.

This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following:

  • Provide customer satisfaction through technical service, installation, operation, training and repair of specialized equipment.
  • Undertake product installation on client premises.
  • Provide training and technical advice on instrument use, both in person and by phone.
  • Investigate difficulties and solve faults arising from operation or utilization.
  • Rectify problems or suggest solutions or arrange for repairs to be made.
  • Provide an important link between customers and Sales and Marketing.
  • Act as a liaison with factory technicians to report and correct faults.
  • Monitor repairs in terms of the organization's service / warranty cover and making suggestions as to product improvements.
  • Schedule, carry out planned maintenance calls and perform regular customer visits.
  • Make recommendations about spare needs, and assisting with monitoring equipment.
  • Other duties/ ad hoc tasks as assigned.

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals

  • Bachelor Degree in Life science, Chemistry, or equivalent.
  • 3 or more years of relevant Service experience in Life Science industry is highly desirable.
  • Good track record of successful technical experience in the Life Science market.

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we'll empower you to push the boundaries of what's possible.

If you've ever wondered what's within you, there's no better time to find out.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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