Quality, Risk

3 days ago

Maitland, Australia Hunter Recruitment Group Full time
  • Permanent Part-time (32.5 to 38.5 hours)
  • Salary + NFP salary Sacrifice
  • Make a strategic impact and drive continuous improvement

About Kurri Kurri Community Services:
KKCS is a not-for-profit organisation dedicated to empowering people through their potential and well-being. With over 200 staff and volunteers, KKCS serves the Kurri Kurri community and surrounding areas. They provide:

  • Aged Care and NDIS coordination, clinical and in-home services
  • Commercial services in ground maintenance and cleaning
  • Home modifications for emerging needs
  • Out of School Hours services
  • Youth and family support programs

Based in the historic 120-year-old “Store” in Kurri Kurri, KKCS also offers community supports like service referrals, a food and clothing shack, a kids' gym and a base for groups such as the Men’s Shed and community garden.

The Role:
As an Advisor-level role, you will play a pivotal part in ensuring compliance with regulatory standards while driving continuous improvement initiatives.
Reporting directly to the CEO, you will lead the development, implementation and maintenance of robust Quality Management, Risk Management and Compliance frameworks. Your role will involve conducting audits, identifying risks, and recommending enhancements to policies and procedures across our service areas.

Key Responsibilities:

  • Quality Management:
    • Develop and maintain a comprehensive Quality Management System aligned with industry standards.
    • Lead service audits, monitoring activities, and accreditation processes.
    • Analyse incidents and complaints to enhance service delivery and quality outcomes.
  • Risk Management:
    • Identify, assess, and prioritise risks across Aged Care, NDIS and Childcare services.
    • Implement mitigation strategies and maintain a detailed risk register.
    • Provide training on risk management practices to staff members.
  • Compliance Management:
    • Ensure adherence to legislative requirements and funding agreements.
    • Monitor regulatory changes and advise on organisational impacts.
    • Conduct compliance audits and maintain up-to-date compliance policies.

Skills & Experience Required:

  • Tertiary qualification in Social Work, Human Services or Quality Management.
  • Minimum 3 years’ experience in a similar role within the community service sector.
  • Strong knowledge of Aged Care, NDIS and Childcare policies and regulations.
  • Proven ability to drive continuous improvement initiatives.
  • Excellent communication and interpersonal skills.
  • Experience with internal audits and compliance frameworks (ISO certifications desirable).

Desired Qualifications:

  • Membership with a relevant professional body (e.g., Quality Society of Australia).
  • Experience in not-for-profit or Community Services environments.

Culture:
KKCS fosters a consultative and collaborative environment, encouraging open communication and professional growth. You will have the autonomy to lead initiatives with strategic guidance from senior leadership, ensuring alignment with organisational goals.

How to Apply:
If you are a proactive, detail-oriented professional with a passion for enhancing service quality and compliance in the community service sector, we encourage you to apply.
Please submit your resume and cover letter addressing the key selection criteria.

Contact Information:
For enquiries about the role, please contact Kristie Mears at kristie@hrgroup.com.au

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