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External Communications Advisor

1 month ago

Melbourne, Australia Jetstar Airways Pty Ltd Full time

Job Description

  • Take the next step in your career in a fast-paced, creative media environment
  • Permanent full-time opportunity, based at our head office in Collingwood 
  • Exciting travel opportunities  

If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar. Join our team as we welcome more state-of-the-art aircraft, launch new routes, and continue our mission to give people the opportunity to travel.  

External Communications Advisor supports the External Communications Manager and the broader communications team to protect and enhance the reputation of Jetstar by delivering proactive and reactive communications. The primary focus is external communications but may also include some activities that are internally focused. 

As External Communications Advisor, your accountabilities will include: 

  • Manage media enquiries by drafting timely, high-quality public responses and liaising with journalists about key issues impacting the business 
  • Draft media releases relating to key business announcements 
  • Assist with producing external comms materials including key messages, Q&A’s, web content, social media posts and talking points 
  • Liaise with subject matter experts from across the business to develop content for a variety of communications channels and audiences 
  • Liaise with the Qantas communications team on Group announcements or initiatives 
  • Develop strong media relationships across Jetstar’s AU and NZ network and lead the development of new media channels  
  • Contribute to the strategy for Jetstar’s social media, including Instagram, LinkedIn and Twitter 
  • Provide tactical support in crisis management scenarios, working closely with the Jetstar and Qantas communication teams and senior management to manage the impact on Jetstar’s brand and reputation 
  • Provide logistical and communications support for media and stakeholder launches across the Group (ranging from new routes, fleet additions, first flights, and major milestones) 
  • This includes logistical support in the form of event management as well as assisting with the internal and external communications deliverables (e.g. assisting with media materials, producing content for external and internal use) 
  • Maintain and improve the systems required to communicate with key stakeholders and media, including management of media lists, picture and video library, document library and factsheets 
  • Manage the collation and distribution of media coverage summary reports during and post a major announcement or issue. 
  • This role will be on an on-call media roster, which includes some out of hours work    

To be considered, key skills will include: 

  • Tertiary Qualification or final year student in Communications, Marketing or related area 
  • Demonstrated experience in writing clear, concise copy for media or customer-facing organisations 
  • Experience maintaining systems and processes. Event management experience is preferred 
  • Proven ability to work well under pressure and with a range of internal/external stakeholders 
  • Strategic thinker with strong analytical ability and problem solving orientation 
  • Strong understanding of media landscape, social media, platform features and opportunities for communication 
  • Outstanding communications skills both verbal and written 
  • Exposure to issues rich, high-profile and customer-facing environments 
  • Experience developing communications to reach broad and diverse audiences 
  • Experience working in multi-disciplinary teams 
  • Exposure to highly regulated industries 

About Jetstar 

The Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft. 

Our Culture 

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled. 

Our Benefits 

Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines. 

Inclusion and Diversity 

Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application. 

If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together. 

Applications close: Thursday, 14th November 2024 

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.