Personal Finance Consultant

2 weeks ago

West Perth, Australia RAC of WA Full time
  • Challenge yourself to achieve more for our members with RAC Finance
  • Full time| Permanent position 
  • Based at our newly refurbished West Perth Office 

RAC’s vision is for a safer, sustainable, and connected future for Western Australians. For more than 115 years, we’ve worked with our members and the community to create change for the better. 

RAC Finance (RACF) specialise in market leading finance products and services ranging from personal loans, investment notes and property development finance loans.  

What will you be doing?

In your role as Personal Loan Assessor (Personal Finance Consultant), you will be responsible for providing valued services to achieve more for our members through assessing personal loan applications. In this decision-making role, you will assess loan applications against RAC Finance Credit Policy to make responsible lending decisions within specified timeframes and delegated authority. You will manage a large volume of inbound and outbound calls from members where we pride ourselves on providing a gold class experience.

In addition, you will;

  • Conduct member discussions to understand financial information provided on loan applications to support pre-approval or decline decisions.
  • Proactively keep members informed of loan progress, outcomes, and complete follow up calls to progress loan applications to settlement.
  • Analysing all data and complete necessary credit assessment checks, to ensure an acceptable level of risk, complying with all legislative requirements including the National Credit Code.
  • Achieve credit assessment targets in accordance with credit policy and procedure.

What will you bring to the role?

  • Previous loan assessment experience is required (banking or finance industry experience preferred). 
  • Experience in a customer service role is highly desirable. Environments such as call centres will offer lots of transferrable skills for the role.
  • Strong communication and decision-making skills.
  • Sound understanding of the national credit code, responsible lending obligations and Privacy Act

What we offer you 

Better Journeys Begin at RAC. A career at RAC is more than just a job. We are passionate about our people, and we strive to create an environment that fosters their growth, our culture, and diversity and inclusion for all.  

Our People are members first. Our people feel valued, respected and recognised 

Be empowered to learn – professional career development and training provided 

RAC recognise the value of flexible work

Generous discounts on home, contents and car insurance plus free roadside assistance  

In-house Health and Wellness programs  

Community Volunteering program  

An established Diversity & Inclusion strategy  

A very active Social Club - join one of the most active social clubs in Perth with over 900 members 

Supporting Diversity & Inclusion  
As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. If you need assistance or adjustments or would like to note which pronouns you use to fully participate in the application or interview process, please contact our Talent Acquisition Team. 

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