Mobile Service Technician

The Company

Proudly Australian, with over 44 years in the business Pirtek specialises in mobile “on-site” service and replacement of hydraulic and industrial hose and fittings. Pirtek is one of the few industrial franchises in the world.

Being a global network of local businesses, the Pirtek structure means that everyone is driven to succeed individually, yet are supported by the network who are a phone call away for any query, troubleshooting or resource where needed.

The people in our network provide an incredible database of knowledge. When it comes to doing what we do best, there’s no greater collective experience, or know-how, than at Pirtek. Pirtek is a unique place where everyone feels like family, and are treated as equals. If Pirtek people want to trial a new idea, they’re given the opportunity.

The Role

Mobile Sales and Service Technicians are responsible for assembling, supplying, and installing material transfer hoses and tubes, as well as supplying associated fittings and accessories for industrial applications. Mobile Sales and Service Technicians are responsible for providing our customers with a 24-hour a day on-site mobile service as required. In addition, this role is tasked with ensuring our customers are provided with efficient customer service by utilising your in-depth knowledge of Pirtek products and services and generating sales by striving to continually improve the customer experience.

Depending on the size of the Centre and customer requirements, Mobile Sales and Service Technicians may work as an individual or as part of a team of employees fulfilling this position.

Key Tasks, Actions, and Processes

Services Calls & Mobile Service Unit (MSU)
•Attending assigned service calls promptly, aiming to be onsite within 30 minutes or as agreed with your Manager upon receiving the work order
•Generating sales on service calls by upselling additional servicing, products, or revenue streams to customers
•Maintaining and operating the Mobile Service Unit (MSU) to the highest standards, ensuring all equipment is serviced, calibrated, and in good working order, especially during fieldwork
•Maintaining the MSU to ensure it is clean, tidy, and well-stocked
•Completing all logs regularly to ensure they are up-to-date

Technical
•Assembling, supplying, and installing material transfer hoses and tubes per customer requests, utilising the most suitable equipment, products, and methods for efficient and high-quality work that meets customer expectations
•Seeking advice and support from your Manager in order to clarify any questions you may have
•Utilising pMOBILE for creating and updating all work orders to maximise efficiency and accuracy

Customer Service & Sales
•Communicating effectively with customers and stakeholders to provide comprehensive information on Pirtek services and capabilities
•Maintaining thorough customer records, including orders, quotes, and relevant dates
•Providing input to the Centre Manager to assist with the setting of sales objectives and targets for designated territories

Other
•Attending regular and ad-hoc meetings as required
•Attending and participate in all company training
•Displaying an ongoing commitment to the 8 Pirtek Promises in all interactions with colleagues, customers, and other internal and external stakeholders (Environment & Safety, Respect, Honest & Integrity, Accessibility & Response, Customer Service, Products, Knowledge, and Image & Representation)
•Provide routine reporting as scheduled and ad-hoc as required
•Any other tasks as directed by Management

Quality (ISO 9001)
•Ensuring compliance with quality policies, procedures, practices and management directions
•Participating in training, as directed by your supervisor and/or manager to ensure competence in completing job responsibilities
•Notifying your supervisor or manager if you are required to perform a task which you do not believe you are competent in performing

Work Health & Safety (ISO 45001)
•Contributing to discussions or requests for feedback / consultation in relation to WHS policies and practices
•Taking reasonable care for the health and safety of yourself and your colleagues at and in relation to your work place
•Ensuring compliance with WHS policies, procedures, practices, general responsibilities and management directions
•Ensuring you do not intentionally or recklessly interfere with or misuse anything which has been provided in the interest of health and safety
•Reporting any injury, incident, hazard or near-miss to your supervisor and/or manager immediately
•Ensuring correct PPE is worn at all times
•Notifying your supervisor and/or manager if you require training to safely perform a task or operate machinery / equipment required by your role responsibilities
•Participating in the investigation of workplace safety incidents where you may be involved, have witnessed the incident or otherwise have relevant knowledge

Qualifications, Skills, and Experience

Essentials
•Previous experience in fitting, mechanical, hydraulics or relevant area
•Hold a current manual Driver’s Licence and willing to obtain a Light or Medium rigid licence
•Experience in operating plant machinery and using tools and measuring devices
•Excellent literacy and numeracy skills
•Strong verbal and written communication skills with a commitment to providing excellent customer service
•Ability to anticipate problems and proactively find solutions
•Excellent time management skills with the ability to plan and prioritise
•Reliable and punctual
•Have a strong work ethic and pride in the quality of your work
•Neat and tidy presentation
•Ability to display confidence in representing Pirtek
•A willingness to learn and undertake training as required
•Must have the right to work in Australia

Desirables
•Previous experience or knowledge of the hydraulic hose industry
•Previous experience or knowledge of the products used within this position
•A trade certificate, preferably a Certificate III in Engineering – Mechanical Trade (or related qualification)

Competency Requirements

New and existing employees who have not previously completed a Pirtek RTO qualification (either Hose Assembly & Installation – Short Course or Certificate II / III in Engineering) will be required to undertake, at a minimum:

•Pirtek RTO’s Hose Assembly & Installation – Short Course or Pirtek RTO’s AURTTA012 Fabricate and Install Fluid Power Hose Assemblies

A 6-month grace period will be granted to allow existing MSST’s who do not hold the minimum competency requirements as outlined above to complete the required training.

All applications for RPL or Credit Transfer should be directed to Pirtek’s Learning and Development Department.

Special Requirements
Availability and willingness to engage in the on-call schedule on a rotating basis, the frequency of which will be contingent on the rostered employee count and may vary periodically. While on-call, the Mobile Sales and Service Technician is expected to remain accessible to answer phone calls and respond to after-hours callouts from the conclusion of their workday until the commencement of the next business day throughout the entire on-call period.