Retail Customer Service Officer

3 weeks ago


Joondalup, Australia Australia Post Full time

Help us deliver like never before  
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. 
About the opportunity
As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.  

Role Details:

  • Pay Rate $27.48 increases to $29.37 after 3 months’ probation
  • 12% Superannuation
  • Working Monday – Friday, 12:00pm – 5:00pm
  • Extensive, supportive full time (paid) training for 6 weeks
  • Must travel on occasions between the following suburbs: Joondalup, Clarkson, Wanneroo, Wangara and Warwick

You'll be:

  • Performing customer sales and service transactions with customers 
  • Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS) 
  • Conducting and processing a number of identity services transactions, including Australian Passport Interviews 
  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
  •  Assisting customers with mail lodgements and associate costs
  • Building rewarding relationships with customers by understanding their needs 
  • Assisting with administrative duties such as stocktaking and record maintenance  

About you  
You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community.  You'll also need to:

  • Have experience in customer service and/or cash handling  
  • Be fit to lift up to 16kgs of mail regularly and stand for your shift   

How we'll deliver for you:

  • We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety     
  • Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day    
  • We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more. 


We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au



  • Joondalup, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Joondalup, Australia Lendlease Full time

    Lendlease have an exciting opportunity based at our Joondalup Shopping Centre in Joondalup. We are looking for a Customer Service Officer to join the Centre Management Team. You will be working on a Part-Time basis with approx. 20 hours per week. Your shifts will include alternate weekends and alternate Thursday nights. Additional shifts during the week will...


  • Joondalup, Australia Lendlease Full time

    Start date: ASAP - Causal role- Work alternative weekends- $25.68 per hour Lendlease have an exciting opportunity based at our Joondalup Shopping Centre in Joondalup. We are looking for a Customer Service Officer to join the Centre Management Team. You will be working on a Part-Time basis with approx. 20 hours per week. Your shifts will include alternate...

  • Senior Retail Manager

    2 weeks ago


    Joondalup, Australia Frontline Retail WA Full time

    Job Title: Senior Retail ManagerAbout the Role:We are seeking a highly motivated and experienced Senior Retail Manager to join our team at Frontline Retail WA. As a Senior Retail Manager, you will be responsible for leading a team of sales associates and providing exceptional customer service to our clients.Key Responsibilities:Lead and motivate a team of...


  • Joondalup, Australia Frontline Retail WA Full time

    Embark on a thrilling retail journey with Frontline Retail WA, a globally acclaimed treasure trove retailer. As the Store Manager, you will be instrumental in driving the store's success, overseeing all aspects of operations, and inspiring your team with your upbeat demeanor and proactive approach.About the RoleAs the Store Manager, you will be responsible...


  • Joondalup, Australia Australia Post Full time

    About the OpportunityAustralia Post is seeking a highly skilled Retail Customer Service Officer to join our team.As a Retail Customer Service Officer, you will play a vital role in delivering exceptional customer service and sales experiences to our customers.Key Responsibilities:Perform customer sales and service transactions with accuracy and...


  • Joondalup, Australia Frontline Retail WA Full time

    About the RoleWe are seeking a highly motivated and experienced Department Manager to join our team at Frontline Retail WA. As a key member of our retail leadership team, you will be responsible for leading and inspiring a team to deliver outstanding customer service, managing daily operations, and driving business performance.Key ResponsibilitiesLead and...


  • Joondalup, Australia Frontline Retail WA Full time

    About the Role: We are seeking a highly skilled and motivated Assistant Manager to join our team at Frontline Retail WA.Key Responsibilities: As an Assistant Manager, you will be responsible for meeting and exceeding sales budgets, meeting company KPIs, and training and motivating your sales team. You will be the face of the store, providing exceptional...

  • Store Manager

    3 weeks ago


    Joondalup, Australia Frontline Retail WA Full time

    About the RoleWe are seeking a highly motivated and experienced Store Manager to lead our Flagship Joondalup location. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high-performing store environment.Key Responsibilities:Lead and motivate a team of sales associates to achieve...

  • Store Manager

    1 month ago


    Joondalup, Australia Frontline Retail WA Full time

    About the RoleWe are seeking a highly motivated and experienced Store Manager to lead our Flagship Joondalup location. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of store presentation.Key ResponsibilitiesLead and motivate a team of sales associates to achieve...


  • Joondalup, Australia Frontline Retail WA Full time

    Assistant Store Manager - Luxury Jewellery RetailWe are seeking an experienced and driven Assistant Store Manager to lead our client's Joondalup store. This is a unique opportunity to showcase your leadership skills in a premium retail environment, working with stunning jewellery.As an Assistant Store Manager, you will be responsible for assisting the Store...


  • Joondalup, Australia Workskil Australia Ltd Full time

    **About the Role** This role is responsible for making delightful first impressions on our customers, being the face of Workskil. You will use your superstar administration skills to direct inquiries to the appropriate area, in a timely manner and provide operational support to your colleagues. **This role is being offered on a part time, ongoing basis...

  • Customer Service

    5 months ago


    Joondalup, Australia Pack & Send Joondalup Full time

    Are you a **PERTH **local looking for a new full-time career opportunity in a busy and varied retail service environment? Are you energetic, highly productive and great with customer service? PACK & SEND is a respected Australian company in the parcel, freight and eCommerce logistics sector, operating over 130 Retail Service Centres across Australia, New...


  • Joondalup, Australia Retail Apparel Group Full time

    Come work at yd. Australia., a leading menswear brand in the retail industry. We are your go-to brand when it comes to keeping up with the latest trends. We deliver affordable, sharp fashion to the style-conscious guy and will give you the confidence to go from desk to dancefloor. **Our philosophy is pretty simple**: we believe every night should end with...


  • Joondalup, Australia Frontline Retail WA Full time

    We are seeking a highly skilled and driven Assistant Store Manager to lead our client's Joondalup store. This is a unique opportunity to showcase your leadership skills in a premium retail environment, working with stunning jewellery.As a key member of our leadership team, you will be responsible for supporting the Store Manager in delivering exceptional...


  • Joondalup, Australia Beacon Lighting Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Part Time Sales and Service Assistant at our Joondalup store.Key ResponsibilitiesProvide exceptional customer service to our retail and trade customersPromote and expand our Trade Loyalty Program and Trade accountsDevelop strong product knowledge to assist...


  • Joondalup, Australia Beacon Lighting Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Part Time Sales and Service Assistant at our Joondalup store.The successful candidate will have a passion for interior design and a strong ability to connect with customers to provide expert advice and guidance on our products.Key Responsibilities:Provide...

  • Assistant Manager

    7 days ago


    Joondalup, Australia Frontline Retail WA Full time

    Join Our Team as a Fashion Retail ManagerFrontline Retail WA is a leading womens fashion brand with 140 stores across Australia and New Zealand. We are seeking a strong Assistant Manager to lead our Joondalup store.As a key member of our leadership team, you will be responsible for meeting and exceeding sales budgets, meeting company KPIs, and training and...


  • Joondalup, Australia HCF Full time

    **About the Role** As a Customer Service Officer at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices. This Full-time position is based in our HCF Joondalup Branch. **Responsibilities** - Embrace face-to-face and telephone needs-based selling,...


  • Joondalup, Australia Australia Post Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Australia Post. As a Retail Customer Service Officer, you will play a vital part in delivering exceptional customer experiences and helping Australians service their own businesses.Key ResponsibilitiesProvide excellent customer service and sales support to...