Team Leader, Claims

3 days ago

West Perth, Australia RAC of WA Full time

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

We have an exciting opportunity for an enthusiastic individual to join the Claims Assist team as a Team Leader based in our West Perth office.

Reporting to the Claims Manager, you will be responsible for leading a team of Claims Specialists, it will be your responsibility to drive optimal operating performance, whilst ensuring a consistent delivery of service to our members and external stakeholders.

With a key focus on coaching and building a high performing team, this role will suit a proactive, achievement oriented person. Your strength in managing people, engaging your team and importantly setting and achieving results is essential, as is your knowledge of Insurance and Claims.

This role is a Full Time, Permanent opportunity.

What’s the role?

  • Driving team engagement, motivation and recognition
  • Ensuring all claims are handled in line with RAC Insurance policies, procedures, authority limits and legislative requirements
  • Act as a referral and escalation point for both internal and external stakeholders
  • Provide guidance and support for the team through continued coaching and feedback
  • Motivate and recognise team and individual efforts
  • Monitor statistics and team performance against KPI and member service targets
  • Assess, develop and implement continuous improvement initiatives
  • Identify skills and knowledge gaps and assist with upskilling and coaching initiatives
  • Undertake recruitment and on boarding activities
  • Ensure adherence to RACI processes and claim procedures through regular audits and reviews

What are we looking for?

  • A seasoned insurance professional Claims experience and team leadership accountability
  • Demonstrated capacity to deliver desired results
  • A people motivator with an empowering and engaging approach
  • Ability in demonstrating empathy and resilience in assisting members in difficult situations
  • Proven ability to understand and explain in depth insurance processes and best practice
  • Pro-active, achievement oriented and a “can-do” attitude

What we can offer you:

  • A workplace culture where our people feel valued, respected and empowered
  • Work in flexible ways that meet work/life commitments and support wellbeing
  • Be part of a purpose led organisation that gives back to the WA community
  • An environment that values ongoing career development
  • Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
  • Opportunities for community engagement and corporate volunteering

We are looking for enthusiastic professionals who will thrive in a culture of continuous improvement.

Applications Close COB Monday 8th July 2024

Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.

#BetterJourneysRAC

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