Team Leader, Home Claims

1 week ago


Perth, Western Australia Royal Automobile Club of WA Full time
With over 1.2 million members RAC is one of WA's most iconic and trusted brands.

We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA.

"

We have an exciting opportunity for an enthusiastic individual to join the Home Claims team as Team Leader.


Reporting to the Manager of Home Claims, you will be responsible for leading a team of Home Claims specialists, it will be your responsibility to drive optimal operating performance within the Home Claims function, whilst ensuring a consistent delivery of service to our members.


With a key focus on coaching and building a high performing team, this role will suit a proactive, achievement-oriented person.

Your strength in managing people, engaging your team, and importantly setting and achieving results is essential.

We offer attractive working hours which is structured as follows:

  • Week am
  • 3.30pm (West Perth Office based)
  • Week am
- 5.00pm (Working from home)

This role is a Full Time, permanent position.

What's the role?

  • Driving team engagement, motivation and recognition
  • Ensuring the settlement of home building claims are handled in line with RAC policy
  • Act as a referral and escalation point for both internal and external stakeholders
  • Provide guidance and support for the team through continued coaching and feedback
  • Motivate and recognise team and individual efforts
  • Monitor statistics and team performance against KPI and member service targets
  • Assess, develop and implement continuous improvement initiatives
  • Identify skills and knowledge gaps and assist with upskilling and coaching initiatives
  • Undertake recruitment and on boarding activities
  • Ensure adherence to RACI processes and home claim procedures through regular audits and reviews
What are we looking for?

  • A seasoned customer service professional with strong team leadership skills
  • Insurance experience is highly desirable, in particular within the Home Claims space
  • Demonstrated capacity to deliver desired results
  • A people motivator with an empowering and engaging approach
  • Ability in demonstrating empathy and resilience in assisting members in difficult situations
  • Proven ability to understand and explain in depth processes and best practice
  • Proactive, achievement oriented and a "cando" attitude
What can we offer you?

  • A workplace culture where our people feel valued, respected and empowered
  • Work in flexible ways that meet work/life commitments and support wellbeing
  • Be part of a purpose led organisation that gives back to the WA community
  • An environment that values ongoing career development
  • Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
  • Opportunities for community engagement and corporate volunteering
Applications Close COB Wednesday 7th February 2024

BetterJourneysRAC

LI-LH1

  • Perth, Western Australia RAC Full time

    Team Leader, Home ClaimsWith over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."We have an exciting opportunity for an enthusiastic individual to join the Home Claims team as...

  • Claims Consultant

    1 week ago


    Perth, Western Australia Hello Claims Full time

    The growth of Hello Claims has created exciting opportunities for Claims Consultants / Specialists to join our growing team.In return for your commitment, we provide an amazing culture of collaboration and high performance, a place you will learn, grow and enjoy coming to work each day.Description The growth of Hello Claims has created exciting...

  • Claims Consultant

    1 week ago


    Perth, Western Australia Hello Claims Full time

    The growth of Hello Claims has created exciting opportunities for Claims Consultants / Specialists to join our growing team. In return for your commitment, we provide an amazing culture of collaboration and high performance, a place you will learn, grow and enjoy coming to work each day.Hello Claims has delivered a 'First to Market Assessing Technology and...

  • Claims Team Leader

    1 week ago


    Perth, Western Australia Capricorn Full time

    Who are we?Capricorn Society is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel...

  • Claims Team Leader

    1 week ago


    Perth, Western Australia Programmed Full time

    About The Opportunity Programmed's Facility Management department are currently seeking an experienced Claims Team Leader to join our dynamic team based at our Burswood office. This integral role will see you manage a high performing team that are responsible for the support for our Housing contract. You will play a crucial role in this team by implementing...

  • Team Leader

    1 week ago


    Perth, Western Australia Royal Automobile Club of WA Full time

    With over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."We have an exciting opportunity for an enthusiastic individual to join the Home Claims team as Team Leader.Reporting to...


  • Perth, Western Australia Suncorp Group Full time

    Welcome to a place where you can chase real progress and drive real change, and that includes your own career. Being a part of the Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you'll be supported to bring your own ideas to the table and challenge conventions - with the aim of making life a little brighter,...


  • Perth, Western Australia RAC Full time

    Home Claims SpecialistWith over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of...


  • Perth, Western Australia Suncorp Group Full time

    Are you a customer-focused individual with experience in property damage assessment? If so, we're looking for youOur Home Claims Assessors are a key part of our business ensuring we are there for our customers when they need us the most.What you'll do Ensure effective and efficient assessment approach contacting customers to arrange assessment bookings,...

  • Claims -

    1 week ago


    Perth, Western Australia Collar Full time

    Our ClientOur client is a distinguished leader within the insurance industry, specializing in landlord and holiday home insurance. They have a huge passion to deliver the BEST speciality property insurance and offer innovative solutions tailored to the diverse needs of their clientele.We are seeking a Claims Consultant to join our client who is located in...


  • Perth, Western Australia Royal Automobile Club of WA Full time

    With over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members Our Claims...


  • Perth, Western Australia Suncorp Group Full time

    Assess property damage to determine claim quantum:Perth LocationDo you have trade qualifications? Are you a customer-focused with experience in property damage assessment? If so, we're looking for youOur Home Claims Assessors are a key part of our business ensuring we are there for our customers when they need us the most.What you'll do Ensure effective and...


  • Perth, Western Australia Royal Automobile Club of WA Full time

    With over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members Our Claims...


  • Perth, Western Australia Team Relax Full time

    About UsFor almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community – 1 in 4 customers...


  • Perth, Western Australia Aviva plc Full time

    Home Property Claims Handler page is loaded Home Property Claims Handler Apply locations Perth posted on Posted 2 Days Ago job requisition id R Home Property Claims Handler – Starting salary of £23,900 Location – Perth Start date - Monday 10th June 2024 We have exciting opportunities for Claims Handlers to join us in our offices based in...


  • Perth, Western Australia Youi Pty Ltd Full time

    About the RoleKey responsibilities encompass, but are not limited to:Conducting comprehensive assessments of homes and buildings. Supervising the overall quality of the claims process. Ensuring compliance with relevant legislation. Detecting and mitigating instances of fraud. Attaining rapid resolution times and managing costs efficiently. Serving as the...


  • Perth, Western Australia Commonwealth Bank of Australia Full time

    Team Leader, Home LendingSee yourself in our team Our opening hours are 8am 8pm, Monday to Friday; and Saturday to Sunday 8am 6pm (AEST).- This is a permanent full-time position, working Tuesday Saturday 9am 5:30pm (AWST): This is a hybrid role 50% of your time in the office, and 50% at home, providing enhanced flexibility and worklife balance. All you...

  • Claims Team Manager

    1 week ago


    Perth, Western Australia Avant Full time

    About AvantAvant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years.Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice...

  • Claims Specialists

    1 week ago


    Perth, Western Australia eFinancialCareers Ltd. Full time

    Claims Specialists - Home, Motor & Recoveries Claims Specialists - Home, Motor & Recoveries RAC Perth, Australia Claims Specialists - Home, Motor & Recoveries RAC Perth, Australia Posted 7 days ago Permanent Competitive Claims Specialists - Home, Motor & Recoveries Hybrid work approach with 50% from home and 50% from our West Perth OfficeWork Monday -...

  • Claims Team Manager

    1 week ago


    Perth, Western Australia Avant Full time

    Avant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years. Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs....