Team Leader

3 months ago

Baulkham Hills, Australia Catholic Healthcare Full time
Team Leader - Home and Community Services Baulkham Hills, NSW
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  • Increase your take home pay with not for profit salary packaging
  • Based in our office in Wahroonga (additional office also in Norwest)
  • Lead a dedicated team of Community Workers in Northern and Western Sydney
  • Join a values based organisation where you can really make a difference in the lives of others

We are growing and have an exciting opportunity for an energetic and client-centric individual who loves variety and thrives in a busy and integral position. Join our Home and Community Services (H&CS) team in the role of Community Worker Team Leader. This role is office based (with 1 day WFH) and leads our team of Senior Community Workers who provide face to face supervision throughout the region. Experience in the care sector preferred but not essential - some people leadership experience a must.

What will your role look like?

In this role, you will support and work collaboratively with other Team Leaders, to lead and coach a dedicated team of Community Workers who provide direct care to our older clients  across Northern and Western Sydney. 

Day to day this includes:

  • Responsibility for day to day supervision, direction and management of Community Workers.
  • Management of compliance requirements for Community Workers within Home & Community Services policies and procedures.
  • Mentor Community Workers by planning, directing and providing feedback from competency assessments/support visits.
  • Oversee the work of Community Workers, including conducting performance reviews, Performance Discussion Document (PDD) and provide guidance and direction to Community Workers to model and improve performance.
  • Work closely with Coordinators and Care Advisors, providing feedback and addressing any service delivery concerns as they arise.
  • Work closely with the Regional Manager to ensure Community Worker numbers meet the service demands of the region.
  • Investigate incidents and complaints relating to Community Worker performance.
  • Planning and management of leave requests for Community Workers.
  • Organising, planning and documenting community worker meetings.
  • Ensure timely and effective resolution of concerns raised by Community Workers.
  • Ensure Community Workers are provided with regular feedback, are engaged and positive behaviour is recognised.

About you:

The ideal candidate is a diligent, empathetic and driven individual who is motivated by their passion to assist others.

  • Demonstrated experience in a supervisory position and some experience in managing performance - Essential 
  • High level of verbal and written communication skills 
  • Understanding of rostering management systems
  • Previous experience as a Home Care Worker (min 3 years) or equivalent is highly desirable (but not essential)
  • Cert lll or lV in Aged Care or equivalent preferred (but not essential)
  • Demonstrated knowledge of WHS policy and processes         
  • High degree of computer competency with an ability to learn new software programs
  • Registered and insured motor vehicle and a current unrestricted drivers' licence - paid travel time and Km's reimbursed 

Catholic Healthcare promotes the dignity, life and spirituality of older people through connected and inclusive communities across residential aged care, home and community services and retirement living across NSW and SE QLD.  Our values of Courage, Compassion and Integrity sit at the core of everything we do. 

Why you'll love working with us;

  • Opportunity to take on an exciting role within a high performing team 
  • Build a career with a successful and leading values-based organisation
  • Be part of a supportive and inclusive 'people first' culture
  • NFP Salary packaging and Fitness Passport

If you're looking for a role where you can make a positive & rewarding impact in a great organisation like ours, then we'd love to hear from you.

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