Ps Operations Team Leader

2 weeks ago

Baulkham Hills, Australia Reserve Bank of Australia Full time

Team Leader
- Join the RBA’s Payment System Operations team on a two-year term at our Bella Vista site.
- Impactful work that helps make a difference to the Australian people.
- Develop your career in a collaborative environment.
- Contribute to the leadership of the team.

Do you have outstanding operational experience supporting critical business systems coupled with leadership capabilities, strong critical thinking and communication skills and enjoy working in a fast paced and challenging environment?

Do work that makes a difference

The RBA is looking to fill a Team Leader position within the Payments Settlements (PS) Department. This is a frontline leadership position that plays an integral role in the day-to-day operation of critical national infrastructure supporting the Australian financial system, including the Reserve Bank Information and Transfer System (RITS) and the Fast Settlement Service (FSS). You will oversee operational and service delivery functions for these key systems and deliver departmental and RBA outcomes.

Payments Settlements Department is responsible for the settlement of interbank obligations arising from the exchange of payments in Australia, the conduct of Exchange Settlement Accounts and the settlement of the Reserve Bank's own trading activities.

Your main responsibilities will include:

- Developing and maintaining the change schedule for PS services. Represent the department on the Bank-wide Change Advisory Board (CAB)
- Assessing changes to ensure that operational risks and impacts are appropriately managed
- Working with Information Technology (IT) to plan and co-ordinate the deployment, testing and verification of system upgrades and changes. Prepare key documentation, such as post implementation verification plans and ensure appropriate resources and approvals are in place
- Plan and co-ordinate the annual failover & contingency testing program on behalf of PS
- Assist with project based tasks focused on operational readiness and verification
- Lead, guide and develop individuals and teams to effectively and efficiently achieve area outcomes

Your background

To be successful in this critical role you will possess;
- Experience in a business operations role overseeing and being accountable for delivering service delivery functions for a critical system
- Proven experience planning and co-ordinating routine changes to business systems (including planning, specifying, testing and documentation)
- Knowledge of information technology service, change and incident management disciplines
- Strong communication and interpersonal skills to influence and collaborate with key stakeholders across the Bank and externally
- Ability to work with Information Technology professionals on complex technical matters

The following would also be considered advantageous:

- Knowledge of payment system technologies and operations
- Experience co-ordinating the timely resolution of incidents
- Tertiary qualifications or ITIL certification

There is a potential requirement to work irregular hours and be contactable out of business hours, including weekends, for problem resolution. The role may be required to provide relief for staff working on a rotational shift work basis.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the Bank forward as an organisation. Be more means you can do more, for yourself and for Australia.
- Why RBA?_

Through the pursuit of national economic policy objectives and associated activities in financial markets and banking, the RBA makes an important contribution to the Australian economy. We also issue Australia's banknotes and operates infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.

Made up of specialists across a wide range of fields, our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect, while promoting the public interest through our efforts.

Few places give you the balance of professional challenge and a management culture that not only supports but encourages you to live a full life outside of work and be more.

Application Close:
September 29, 2024

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