Full-time Duty Manager

3 weeks ago


Homebush, Australia PULLMAN Full time
Job Description

Reporting to the Front Office Manager, our Duty Manager - Front Office at Pullman Hotel is primarily responsible for ensuring a high level of guest service.

What does the Duty Manager role entail?

  • Oversee and support the daily operations of Front Office and other departments as required.
  • A driver of KPIs including guest satisfaction, loyalty sign ups and upselling.
  • Taking initiative to ensure that interactions with our guests are positive and productive.
  • Actively resolving guest requests, complaints and challenges.
  • Assisting with front office activities from check-in to check-out and everything in between; while ensuring all procedures are adhered to.
  • Maintaining brand standards 
  • Supporting the Front Office Manager in rostering while working within a budgeted payroll.
  • Be responsible for the health and safety of all patrons, guests and staff members.

Qualifications

What are we looking for? 

  • Experience in a similar role or environment, preferably in mid scale or luxury hotels.
  • Demonstrated ability to ‘surprise’ our guests.
  • Confidence and the ability to delight and resolve guest issues
  • Time management and multi-tasking skills.
  • High security awareness.
  • Experience in Opera Cloud preferred.
  • MUST have a current NSW RSA and Senior First Aid Certificate 
  • Open manual drivers license is advantageous.
  • Flexibility to work varied shifts, including weekends and Public Holidays as per business demands.
  • Unlimited work rights in Australia.


Additional Information

In return for your commitment, we offer:

  • A fun & rewarding work environment.
  • Worldwide discounted accommodation for you AND your family & friends.
  • Discounts products and services with our partners including gym membership,  electronics and more.
  • Access to internationally recognised learning and development programs and opportunities
  • Worldwide work and travel opportunities with AccorHotels’ international network of more than 4000 hotels in over 90 countries

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