2IC/Senior Technical Claims

4 weeks ago

Melbourne, Australia Ensure Recruitment Full time

2IC/Senior Technical Claims - Commercial Property

14-5-24    Melbourne / Permanent

Join a highly successful, vibrant company in its continued success and growth.  
 
What you will enjoy about this role:

  • Assisting the Manager with the claims team, and overseeing workflow
  • Providing weekly reporting to the Manager
  • You will be acting as the client advocate, working with highly prestigious clients, managing the more complex, disputed property/ISR/strata claims
  • Supporting the Manager and covering during holiday periods
  • Providing an outstanding level of customer service and ensuring that you obtain the best outcome for your client
  • Managing declinatures, disputes, IDR matters, and AFCA cases
  • Act as the 'go-to' person for the broking team, answering their questions on claims
  • Subsequently investigating circumstances and obtaining all information around the claim to satisfy the insurer

 
What you will bring to the role:

  • Experience in property/ISR claims, either within an insurer, broker, or underwriting agency
  • Exposure to managing IDR/disputes resolution process
  • Ideally some leadership experience, either as a Technical Claims Specialist or 2IC role
  • A highly client-centric approach to your work
  • Outstanding communication skills
  • The ability to provide a highly professional service in a fast-paced environment

 
What you get in return:

  • A salary of up to $140k + Super, depending on experience 
  • Being part of an innovative team environment in a progressive company
  • Ownership of your portfolio and working with prestigious clients
  • Salary continuance, life, and travel insurance 
  • Plus retail discounts 

If this sounds like the ideal match to your experience, send over your resume via Apply, or direct to:
l.backhouse@ensurerecruitment.com.au
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