Estee Lauder

6 months ago

Sydney, Australia Estée Lauder Companies Full time

Estee Lauder is looking for a Beauty Advisor to deliver outstanding customer service and build customer loyalty.

Key Tasks:

·       Achieve sales targets (daily, weekly, monthly) through utilization of link selling; consultation; demonstration and working outside counters.

·       Provide excellent customer service to all customers. Demonstrate an understanding of customer's needs and surpass their expectations.

·       Adhere consistently to the Estee Lauder Companies grooming guidelines and display professional image.

·       Be able to deliver skincare & makeup applications and ensure that all customers are provided with up-to-date information in regard to skincare techniques.

·       Attend and participate in designated training sessions ensuring skill development, current knowledge of products & new products, plus an interest in social selling.

·       Replenish and rotate stock. Keep counter and tester units clean. Ensure hygiene standards regarding each and every customer.

·       Follow guidelines and direction; accept and implement suggestions/feedback given by store or Estee Lauder Sales and Education Manager.

·       Demonstrate an enthusiastic, cooperative team player approach to colleagues & store management.

·       Be able to communicate efficiently with the brands and with store management & can work independently.

 

  • Relevant Indicators: Customer service or sales experience of min 2 years.

    Personal Attributes:

    ·       Service oriented with a "can do attitude" and have a passion for the retail industry.

    ·       Friendly and a conversationalist who understands luxury skincare.

    ·       Experience in retail, hospitality, or travel

    ·       A good command of the English language and a second language would be advantageous.

 

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