Estee Lauder

6 months ago

Sydney, Australia ESTÉE LAUDER Companies Full time

Estee Lauder is looking for a Beauty Advisor to deliver outstanding customer service and build customer loyalty.

Key Tasks:

·Achieve sales targets (daily, weekly, monthly) through utilization of link selling; consultation; demonstration and working outside counters.

·Provide excellent customer service to all customers. Demonstrate an understanding of customer's needs and surpass their expectations.

·Adhere consistently to the Estee Lauder Companies grooming guidelines and display professional image.

·Be able to deliver skincare & makeup applications and ensure that all customers are provided with up-to-date information in regard to skincare techniques.

·Attend and participate in designated training sessions ensuring skill development, current knowledge of products & new products, plus an interest in social selling.

·Replenish and rotate stock. Keep counter and tester units clean. Ensure hygiene standards regarding each and every customer.

·Follow guidelines and direction; accept and implement suggestions/feedback given by store or Estee Lauder Sales and Education Manager.

·Demonstrate an enthusiastic, cooperative team player approach to colleagues & store management.

·Be able to communicate efficiently with the brands and with store management & can work independently.


Qualifications

Relevant Indicators : Customer service or sales experience of min 2 years.

Personal Attributes:

·Service oriented with a "can do attitude" and have a passion for the retail industry.

·Friendly and a conversationalist who understands luxury skincare.

·Experience in retail, hospitality, or travel

·A good command of the English language and a second language would be advantageous.


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