Account Manager

2 months ago

North Sydney, Australia Shift Full time

Company Description

At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.  

We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do.  

Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for Australian businesses.  

Job Description

You will be responsible for acquiring additional revenue streams from the existing allocated Shift customer portfolio, as well as bringing on new customers within the ‘Direct’ customer channel who can benefit from the Shift platform. You will work closely with customers to determine and explore potential solutions through the customer’s business growth needs.

Enjoy the opportunity to work with a diverse, talented and results-driven team that thrives on new challenges in a transformational setting. You will be a hands-on, results-driven individual who takes ownership and contributes to improving the customer experience in a high-growth business.

How you will make a difference:

  • Actively own and manage the relationship for allocated Shift customers through strategic and effective account management practices, customer service, and general curious outreach
  • Acquisition of new Shift customers within the Direct customer channel through warm, pre-qualified leads Work with customers to understand their business needs and strategies, and helping customers recognise how the Shift solutions can help accelerate their business 
  • Selling of Shift Platform solutions to prospective clients using solid arguments backed by the Shift sales approach 
  • Ongoing outreach to allocated customer portfolio to support increased platform utilisation, promotion and retention 
  • Providing guidance to customers on service, platform, and general queries 

Qualifications

Year 12 qualification is essential and further education is advantageous

Skills that set you apart

  • Developed interpersonal skills to enable effective Relationship building
  • Ability to anticipate customer needs and match with appropriate Shift solutions
  • Strong phone management skills
  • Active listening and effective Communication skills

Additional Information

  • Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.  

  • Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.  

  • Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.  

  • Family support – industry leading 26 weeks paid parental leave.  

  • Varied workspaces – our office enables areas for collaboration, brainstorming and socialising as well as focus zones. 

  • Range of benefits – supporting your physical, psychological and financial wellbeing. 

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