Senior Service Desk Technician | Help Desk Support, 6 month contract

3 days ago

Sydney, Australia Northbridge Recruitment Full time

Have you recently finished up a contract and looking to secure your next gig for the new financial year?

Want to join an iconic Australian organisation, who is working on a huge program of works due to run for over seven years?

Description:

The Service Desk Technician will provide Level 1-3 technical support on-site and remotely to troubleshoot and resolve issues of moderate complexity. The overall aim is to provide excellent customer service and assist the business on a range of consumer devices, inc Android, iOS and ChromeOS.

The key areas are:

  • 4+ years experience in Desktop Support
  • Experience working with Google and MS products
  • ITIL certification and working knowledge of ITIL Processes.
  • Identify and mitigate any risks to Desktop support services
  • Provide input to reporting that supports defined SLA's, timeframes, quality/integrity as well as identifiable and actionable insights.
  • Manage incident & request triage and response/resolution in accordance with agreed SLA and customer service metrics.
  • Develop, review and maintain documentation for knowledge management.
  • Be involved with out-of-hours on-call roster
  • Perform root cause analysis through problem management and actively drive and recommend continuous service improvement across the Desktop portfolio.
  • Flexible WFH - 1-2 days per week

This is a great opportunity - To apply, please submit your CV via the portal by clicking the APPLY NOW button below.

lloyd@nbridge.com.au
Northbridge IT Recruitment 

For this and other opportunities;
www.northbridgerecruitment.com

  • Desktop Technician Help Desk Support, 6 Month

    5 days ago

    Sydney, Australia Northbridge Recruitment Full time

    6 month contract with view of extension - CBD location - Competitive Rate and Immediate Start! Have you recently finished up a contract and looking to secure your next gig for the new financial year? Want to join an iconic Australian organisation, who is working on a huge program of works due to run for over seven years? **Description**: The Service Desk...

  • Service Desk Technician

    4 weeks ago

    Sydney, Australia Salt Recruitment Full time

    We have partnered with a one of Australia’s largest building products manufacturer that operates on a global scale. Founded over 80 years ago, the company is continually growing as an industry leader and expanding their tech team. We are seeking a dynamic and tech-savvy professional to join the esteemed team their team as a Service Desk Technician. As a...

  • Service Desk Technician

    4 weeks ago

    Sydney, Australia Salt Recruitment Full time

    We have partnered with a one of Australia’s largest building products manufacturer that operates on a global scale. Founded over 80 years ago, the company is continually growing as an industry leader and expanding their tech team. We are seeking a dynamic and tech-savvy professional to join the esteemed team their team as a Service Desk Technician. As a...

  • Desktop Technician Help Desk Support, 6 Month

    1 week ago

    Sydney, New South Wales, Australia Northbridge Recruitment Full time

    6 month contract with view of extension CBD location Competitive Rate and Immediate StartHave you recently finished up a contract and looking to secure your next gig for the new financial year?Want to join an iconic Australian organisation, who is working on a huge program of works due to run for over seven years?Description:The Service Desk Technician will...

  • Service Desk Technician

    1 week ago

    Sydney, New South Wales, Australia Salt Recruitment Full time

    We have partnered with a one of Australia's largest building products manufacturer that operates on a global scale. Founded over 80 years ago, the company is continually growing as an industry leader and expanding their tech team.We are seeking a dynamic and tech-savvy professional to join the esteemed team their team as a Service Desk Technician. As a...

  • Help Desk Technician

    1 week ago

    Sydney, Australia Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • Service Desk Technician

    1 week ago

    Sydney, New South Wales, Australia Ignite Specialist Recruitment Services Full time

    We are currently looking for a self-motivated and driven service Desk Technician for a 12-month contract role in Sydney Olympic Park, for our client - which is globally renowned for electrical/defence systems manufacturing.Based at Sydney Olympic Park, the service Desk technician will be responsible for providing support at 1st and 2nd level fault diagnosis...

  • IT Help Desk Technician

    3 weeks ago

    Sydney Eastern Suburbs, Australia HAYS Full time

    IT Service Desk Technician - Great location - Contract **Your new company** We are hiring for a Prestigious Sydney school for an experienced service desk analyst. **Your new role** As an IT support Analyst, you will be providing first and second level support to students and educators across a range of digital services including but not limited to,...

  • Service Desk Analyst

    3 weeks ago

    Sydney Western Suburbs, Australia HAYS Full time

    Service Desk Analyst - Government Organisation - 6 Month Contract with Potential for Extension **Your new company** *** This Local Government Organisation is looking for a Senior Service Desk Officer to join their service desk team in a 10 month contract. The organisation is located in Botany area. You will have the opportunity to work as a part of a...

  • Service Desk Lead

    3 weeks ago

    Sydney Central Business District, Australia Enterprise IT Resources Pty Ltd Full time

    Service Desk Lead Job Title: Service Desk Lead Contract Type: Contract Salary: AU$950 - AU$969 per day Reference: 6941 Contact Name: Tito Tealdo Job Description - IS Service Desk Lead - IS Service Desk Lead - $877.07 + super day rate - 6-month contract - CBD location**Your new company** This government organisation is seeking an enthusiastic IS Service...

  • IT Service Desk Graduate

    1 week ago

    Sydney, New South Wales, Australia Public Sector People Full time

    1 day ago Be among the first 25 applicants Launch Your IT Career with a Graduate IT Service Desk Role (Up to 2 Years Contract)Are you a recent IT graduate or nearing completion of your degree?We are looking for a motivated and tech-savvy individual to join our client, a local council in south Sydney, in an exciting IT Service Desk Graduate role (contract...

  • Service Desk Lead

    3 weeks ago

    Sydney, Australia Ashdown Consulting Full time

    $700 - $877 p/d + super - Sydney CBD - 6 month contract **Service Desk Lead | 6 - Month Contract | $969 P/D Incl. Super** - $700 - $877 P/D + Super - 6 - Month Contract - Sydney CBD **About the company** This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This...

  • IT Service Desk Support

    3 weeks ago

    Sydney, Australia Launch Recruitment Full time

    IT Service Desk / 1st Level Support Engineer based in Sydney - Provide Level 1 and 2 Service Desk Support - 2-month contract with the possibility to extend Our client is a government organisation looking for an IT Service Desk / 1st Level Support Engineer based in Sydney. This is a 4-month contract with the possibility to extend and paying up to $42.00 per...

  • Service Desk Support Officer

    1 week ago

    Sydney, New South Wales, Australia The Recruitment Company Full time

    Service Desk Support Officer required for a short term contract within a large NSW Government department$400 per day plus super2 month contractWollongong and WFHASAP startNSW GovernmentAbout the role:The Service Desk Support Officer provides effective 1st tier technical support to the departments users state‐ wide by resolving user infrastructure and...

  • IT Help Desk Analyst

    1 week ago

    Sydney, New South Wales, Australia Genesis IT&T Pty Ltd Full time

    6 Months Contract (with the view to extend or turn Permanent):- Welcoming and Supportive Environment:- Sydney CBD LocationOur client is a leading organisation that values employee well-being and strives to create a positive and productive work environment, who are seeking for a skilled IT Help Desk Support Analyst with ability to provide level 1-2 IT support...

  • Service Desk Analyst

    1 week ago

    Sydney, New South Wales, Australia Fernway Full time

    Boutique Investment firm Sydney CBD - 6 month contract Broad technical range Office 365 / Outlook / I phone / Video calls Perfect move into financial services for a good service desk analystJoin a smart and collaborative team and be responsible for fielding and resolving important technical Service Desk Issues (Active Directory / Outlook / Windows / PC...

  • Service Desk Technician

    1 month ago

    Sydney, Australia Hall & Wilcox Full time

    Permanent full time role Competitive on call allowance Access to ongoing training and development of technical skills Free daily breakfast and social events Genuine commitment to diversity and inclusion across the firm More information about our HW benefits can be viewed here: bit.ly/HWbenefits About...

  • Service Desk Technician

    1 week ago

    Sydney, New South Wales, Australia Hall & Wilcox Full time

    Permanent full time role Competitive on call allowance Access to ongoing training and development of technical skills Free daily breakfast and social events Genuine commitment to diversity and inclusion across the firm More information about our HW benefits can be viewed here: About the role and team We have an opportunity for a Service Desk Technician to...

  • Help Desk

    2 weeks ago

    Sydney, New South Wales, Australia Youth Off The Streets Limited Full time

    Youth Off The Streets - Opportunities in Help Desk & IT Support Across AustraliaExplore a range of exciting job options in the field of Information & Communication TechnologyLocation: Various locations across AustraliaPosition: Help Desk & IT SupportClassification: Information & Communication Technology

  • Service Desk Lead

    1 week ago

    Sydney, New South Wales, Australia Ashdown Consulting Full time

    $700 - $877 p/d + super Sydney CBD 6 month contractService Desk Lead | Month Contract | $969 P/D Incl. Super- $700 - $877 P/D + Super Month Contract Sydney CBDAbout the companyThis NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and...