Regional Service Manager

1 month ago

Noble Park, Australia In Vitro Technologies Pty Ltd Full time
  • Car allowance | Work-Life Balance | Generous Salary | Daily autonomy
  • Infection Control Portfolio Management | Strong Career Growth
  • Expert Team | Committed Leadership & Mentorship | Excellent Working Environment

In Vitro Technologies are growing 

Each team member brings a level of expertise and experience invaluable to what we do and the continued success of our company. 

ABOUT THE ROLE:

As a Quality Assurance Officer in our Infection Control Business Unit, you will have responsibility over the compliance of our devices and products in line with industry regulations and internal technical service standards/policies.

You will report directly to our Validation Manager as part of our National Technical Services team, delivering services and reports to our private and public healthcare system customers. 

Within this team, you will also have the autonomy to apply your expertise to enhance our validation/quality control equipment, driving your portfolio towards fundamental business-wide revenue targets and KPI’s.

You will be based in our Lane Cove office, but some interstate travel will be required. 

KEY RESPONSIBILITIES:

  • Develop and maintain procedures to ensure the Validation process is operated efficiently and compliantly
  • Liaise with Major Project Managers to organise for new equipment validations in line with Service and Contract Management requirements
  • Produce monthly reports on validation revenue against budget, ensuring improvements are targeted with appropriate action plans
  • Take total responsibility for the acceptance and implementation of new validation contracts and customers
  • Maintain a concise and accessible database (digital and hardcopy) of all validation files, including contracts, sales data, and reports
  • Initiate and lead regular team meetings with Technical Management and Service Centre teams

ABOUT YOU:

  • Demonstrated industry experience in field service engineering, quality control, validation, or similar, ideally in a medical device business or business unit
  • Advanced computer literacy, with an understand of MS dynamics preferred but not essential
  • An actionable understanding of Australian Standard 4817
  • Critical attention to detail, with an ability to translate data into articulate reporting
  • A collaborative approach to delivering quality control and validation services in liaison with the wider team
  • Motivated to deliver a quality customer experience

BENEFITS

We appreciate there is more to life than work, we provide a variety of work options to ensure the job gets done; with competitive remuneration and a range of benefits, regardless of your role or location including:

  • Full-time & permanent weekday position with no irregular hours
  • Above-market salary
  • Interstate travel opportunities and a car allowance
  • Excellent work-life balance
  • Interact directly with business leadership on a regular basis 
  • Industry leading job stability
  • Excellent and convenient office location
  • Health-fund & Banking discounts
  • Salary sacrificing and novated leasing
  • Discounts at over 100 retailers (including groceries and fuel)

 NEXT STEPS

Interested applicants should APPLY NOW

Depending on the role, the recruitment process may vary slightly; this may include a phone interview, face-to-face interview, skills-based assessment, pre-employment medical and of course, an opportunity to meet the team.

To view positions from In VITRO or to learn more about our work, please visit - invitro.com.au/careers

ABOUT THE COMPANY

In Vitro Technologies is a Scientific and Medical distribution company specialising in the sale and support of scientific, clinical diagnostic, medical and related products. 

Our foundation is built upon dedicated service, knowledge of the industry, and professionalism. With an experienced sales team and highly trained service engineers located in every state, In Vitro Technologies are considered the preferred partner for quality products and service.

Life Science | Industrial Science | Women’s & Children | Infection Control 

The company was established in 2002 and is 100% owned by the multi-generational family company JJ Richards & Sons Pty Ltd.

No agencies please, we’ve got this one covered Unsolicited communication will result in the forfeiture of any engagement or partnership.


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