B2B Sales Engineer

4 weeks ago

Sydney, Australia Samsung Full time

Position Summary

Turn your dreams into reality, create the unthinkable and #ReImagineYourFuture.

Samsung is one of the most successful and fastest growing technology companies in the world. We approach everything we do with the spirit of a ‘joyful pioneer’- daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone.

We are an extremely dynamic business, launching an incredible number and range of new products every year. We also firmly believe that our product ecosystem and portfolio of innovation set our brand apart.

It is the creativity and diversity of the people who work at Samsung that has made us one of the world’s most innovative companies and our people continue to drive our innovation forward. We have a passion for what we do and we employ like-minded people who want to continue to foster an open and collaborative environment in our business and with our partners.

The Opportunity

The B2B Sales Engineer (SE) will function as a technology expert within the Samsung Mobile Enterprise (MX) division. This role will require a working knowledge of small-medium-sized businesses (SMB) and education (EDU), in environments including, but not limited to, Windows OS and deployment, System Center Configuration Manager (SCCM), and Windows Deployment Services (MDS).

In this role, you will position best-in-class solutions for SMB/EDU customers leveraging the Samsung B2B portfolio and solutions from the partner ecosystem. You will be the technical expert for Samsung as well as all the solutions within the Samsung partner ecosystem.

Role and Responsibilities

Technical Expertise & Support

  • Address technical pre-sales challenges - conduct product presentations, develop proposals, technical evaluations and proof of concept engagements to support the sales process.

  • Serve as Subject Matter Expert (SME) for Samsung Windows B2B product and solution portfolio.

  • Provide product line sales support, feature development, and product category intelligence.

  • Test advertised functionality and work to fill any gaps within the portfolio.

  • Search out and find new applications that are strategic to Samsung.

  • Assist in the development and management of the Windows product line to ensure effective launch of new B2B products.

  • Support multiple configurations of Samsung products and solutions in complex enterprise environments.

Collaboration & Relationship Management

  • Closely collaborate with Samsung's Product Management and Sales teams, as well as interact with customers.

  • Act as liaison between customers and Samsung Technical Delivery Manager when necessary.

  • Collaborate with other Samsung product divisions, such as, Display Monitors/Accessories to complete the One Samsung offering.

  • Engage with Alliance Partners including, but not limited to, Microsoft and Intel.

Training

  • Conduct regular in-person and web-based sales demonstrations for customers.

  • Prepare and deliver technical training and sales presentations to channel partners and/or direct customers.

This role will require 15 - 30% of travel.

The nature of this role and level of responsibility may require reasonable additional hours over and above 37.5 hours per week and may also require work outside of ordinary hours.

Skills and Qualifications

  • Bachelor's Degree or equivalent in an engineering (technical discipline) or computer-related field.

  • MCSA, MCSD, or MCSE certification preferred.

  • 5+ years of experience supporting Windows operating system.

  • Candidate must be able to appropriately handle internal and external high-profile escalations.

  • Experience with Windows Deployment Services (MDS) and System Center Configuration Manager (SCCM)

  • Experience with Remote Management Software (RMS) Solarwinds, ConnectWise Automate, or Kaseaya

  • Experience with a (MSP) Managed Service Provider or Original Equipment Manufacturer (OEM) is preferred

  • Background in application development preferred.

  • Ability to work in a team environment to achieve project milestones within established time frames, as well as independently maximizing productivity

  • Ability to complete tasks and resolve problems that require creativity.

  • Ability to navigate fluid situations that have broad guidelines vs. firm process.

  • The ability to write, read, interpret, explain, and act on technical documents, engineering materials, and contracts (or related documents) based on corporate legal standards, engineering standards, and business philosophy.

  • Ability to deliver professional presentations in writing or orally, including complex business and technical matters to an audience with high technical skills, management, and operational experience.

What sets us apart from the rest?

A global leader in all things innovation - this opportunity will fast track your career. You’ll be joining a talented team of energetic, passionate and hardworking people that are committed to the customer and delivering solid results. We will give you the tools to help nourish your development, wellbeing and fast-track your career:

  • Want to be more active? We've got you covered for discounts across selected gyms OR virtual fitness to workout at home.

  • Prefer driving to work? We offer free on-site parking.

  • We give great discounts across our products as well

  • We also care about your personal development and have learning platforms & workshops available for you.

  • We've got some pretty fun team-building events too

  • Hybrid working (1 day working from home per week)

Think you’ve got what it takes? Join us now and Re-Imagine Your Future

#LI-Midsenior #LI-SEAU

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