Program Coordinator – Clinician Assist

About Us

At WA Primary Health Alliance (WAPHA), we are dedicated to transforming and sustaining primary healthcare across Western Australia. As one of the 31 Primary Health Networks (PHNs) in Australia, we proudly manage three PHNs, guided by our 2023 - 2026 Strategic Plan. Since our establishment in 2015, we've been committed to strengthening primary care through innovative partnerships and a 'one health system' approach, ensuring better access to services and improved health outcomes.

Our work focuses on:

• Supporting general practices to deliver top-quality patient care.
• Funding local primary health services tailored to community needs.
• Connecting local services to simplify the health care system.
• Leading system-wide reform for long-term impact.

As an organisation that thrives in a dynamic environment, we embrace change and seek team members who are adaptable and flexible in their approach.

We are proud to be an inclusive organisation, welcoming applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people from diverse cultures, and people living with disabilities.

Learn more about our values and what it's like to work with us by watching the above video, or at www.wapha.org.au/joinourteam/

About your team 

The WAPHA Clinical Insights team is a quality focused and passionate team of GP Clinical Editors and Coordinators who operate the Clinician Assist WA (previously HealthPathways WA) website. Clinician Assist is an online clinical support tool available to GPs and other health professionals providing care to patients in Western Australia. It delivers clear and concise guidance for assessing, managing, and referring patients across WA. Since 2015, the Clinical Insights team has proudly developed over 650 pathways for clinicians to use during patient consults and the number of new & returning users continues to grow.

About the role 

Join our experienced team as a Program Coordinator and contribute to the success of the Clinician Assist WA program. In this crucial role, you will collate, publish and maintain referral information on the Clinician Assist WA website for GPs to use at the point of care. You will collaborate with GP Clinical Editors to support the concurrent development and review of clinical website content and work with internal and external stakeholders to maximise website uptake and engagement through the delivery of promotional and educational activities. 

This role is offered on a full-time, ongoing basis with the flexibility to work both from home and in the office.

Key tasks and responsibilities:

• Engage with WA service providers to gather and update referral information on Clinician Assist WA.
• Provide operational support to GP Clinical Editors, including organising clinical working groups. 
• Promote the use and uptake of Clinician Assist WA by:
  • Writing articles/content for internal and external communications.
  • Preparing for and delivering educational activities in collaboration with key internal stakeholders.
  • Participating in conferences and events on behalf of Clinician Assist WA.
• Respond to stakeholder queries/feedback, providing excellent customer service.
• Develop and maintain operational relationships with key stakeholders on behalf of Clinician Assist WA.
• Maintain accurate documentation and adhere to record keeping procedures. 
• Undertake administrative duties, including chairing meetings, minute-taking, reviewing procedures and contributing to reporting requirements.

About you

To be considered for this role, candidates must meet the following selection criteria:

Essential experience and education 

• A tertiary qualification in health, human services, or a related field, or equivalent demonstrated experience in a similar role.
• Advanced computer skills, with proficiency in Microsoft Office applications.
• Strong attention to detail, ensuring accuracy and consistency in data entry.
• Excellent verbal, written, and presentation skills, with the ability to build and maintain positive relationships with internal and external stakeholders.
• Knowledge of the WA health system, with an understanding of or experience in primary health care.
• Familiarity with clinical or healthcare terminology.
• Experience in content creation, procedure development, or contributing to written publications, promotional or educational resources (highly regarded).

What we offer 

• Enjoy a hybrid work model, combining the flexibility of working from home with access to our state-of-the-art Subiaco office.
• We're dedicated to your growth, with a strong commitment to employee development and professional learning opportunities.
• Take advantage of generous salary packaging, with up to $15,900 for general living expenses and $2,650 for entertainment, tax-free each year.
• Access to an Employee Assistance Program for professional and confidential support when you need it.
• Additional paid parental leave to help balance work and family life.
• Enjoy a paid day off during our Christmas shutdown period.
• Benefit from our $200 annual health and wellbeing reimbursement.
• Unlock thousands of learning opportunities with full access to LinkedIn Learning.
• Study leave options available to support your academic pursuits.
• Option to purchase additional leave for greater work-life balance.
• Access long service leave after 7 years if eligible, with a full 13 weeks available after 10 years of continuous service.

To Apply

Please submit your application by clicking the ‘Apply’ button.

Your application should include your CV along with a cover letter. The cover letter should outline your interest in working for WAPHA and address the selection criteria as outlined in the job advertisement demonstrating your skills and experience relevant to the requirements of this role. 

Applications close 11:59pm Thursday 12th December 2024.

WAPHA reserves the right to commence shortlisting prior to the advertised close date.

If you have any queries please email jessica.andronicos@wapha.org.au. Please note that applications must be submitted via the link provided – applications received by email will not be accepted.

Applicants must hold current, unrestricted working rights in Australia to be eligible for this role. Candidates without valid authorisation to work in Australia will not be considered. 

Successful candidates will be required to provide relevant qualifications, along with documentation including a valid visa (if applicable), passport, and National police check upon request.

WA Primary Health Alliance builds and strengthens primary health care in Western Australia, so people can access the services they need closer to home. As the operator of all three Primary Health Networks in Western Australia, we aim to ensure that the people most at risk of poor health have access to quality care. By working closely with GPs, health professionals, service providers, hospitals, government, and the community to strengthen primary care state-wide, we are delivering better health, together. The Primary Care Innovation and Development Portfolio drives innovation and builds capability and capacity in general practices to improve primary health care delivery and patient health outcomes. It does so by delivering business and quality improvement initiatives, providing access to current information to support effective general practice operations, enabling practices to use digital health technologies that enhance systems and improve patient access to care, developing and maintaining clinical HealthPathways, and delivering training and education.

The Portfolio’s teams are Primary Care, Primary Care Innovation, Primary Care Development and Aged Care.