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IT Application Support Analyst

4 months ago

Melbourne City Centre, Australia HAYS Full time

Application Support Analyst

**Your new company**

**Your new role**

In this exciting new role, you will be:

- Managing Incidents, Changes, Problems and Requests ensuring proactive approach to minimise impact and reduce reoccurring incidents to our customers and business stakeholders following ITIL principles
- Identifying and driving continual Service and Process Improvement and perform trend analysis following ITIL principles
- Managing the testing and deployment of Application Configurations, patches/fixes and new software from vendors ensuring your drive/own the system implementation, upgrade, or modifications

**What you'll need to succeed**
- Tertiary Education in IT
- Proficiency in MS Office suite
- Production support, implementation and system management experience
- Strong communication skills - ability to communicate with all levels of the organisation.
- Presentation and training skills required.

**What you'll get in return**

Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working across a supportive and collaborative team. This organisation prides itself on internal promotion and career development.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508**#2773715