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Customer Service Representative

1 month ago

Tullamarine, Australia BDP International Full time

Job Description

Scope:

To provide the best customer service to our customers and global PSA BDP offices & agents To leverage trade lane & market knowledge to service PSA BDP customers & to assist our Sales team to gain market advantage To leverage our relationships with our vendors in Trucking, Rail, Ocean Freight, Airfreight and Warehousing sectors to ensure best outcomes for our customers and for PSA BDP. Application of Logistics principals to assist our customers to grow their business through greater efficiency and continuous improvement.

Report to:

Customer Service Supervisor / Manager

Major Duties & Responsibilities:

Quotations for PSA BDP Australia “house accounts” Quotations for Global PSA BDP Offices & Agents Tracking / Tracing shipments for our customers as required Assisting Sales & Business Development to quote new opportunities Manage compliance enquiries for our customers, ensuring we are compliant with PSA BDP policies and regulatory compliance relating to embargos etc Contribute to strong relationships with suppliers (Shipping Lines, Co-loaders, Airlines, truckers) Ensure timely and accurate information is entered into our operating system Procurement from our vendors (Shipping Lines, Airlines, Co-Loaders, Rail & Cartage companies) Order Management, assisting our customers in co-ordination of their Import orders. Order Status Reporting (Using CargoWise order manager) KPI reporting to our customers as required Operational Problem Solving with PSA BDP Offices, Agents Working with Finance to resolve invoicing issues with Customers, Vendors, PSA BDP offices, Agents Exemption Type Exempt (Salaried) Job Requirements

Experience:

Freight Forwarding experience essential CargoWise experince advantegous Preferred knowledge of rate procurement / quoting Working in a team of 6 in the Customer Service the successful applicant will be a team player with a strong desire to go above and beyond for our customers and internal stakeholders.

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