Modern Desktop Engineer

2 months ago

Welshpool, Australia Komatsu Australia Pty Ltd Full time

Key Responsibilities:                                                                                      

  • Technical Support: Provide first- and second-line support to Komatsu end users by diagnosing and resolving hardware, software, and network issues through remote tools or onsite assistance.
  • Device Setup and Configuration: Deploy, configure, and maintain end-user devices (PCs, laptops, mobile devices, printers, etc.) and ensure they meet organizational standards and policies.
  • Application Support: Assist users with issues related to business-critical software and productivity applications (e.g., Microsoft Office, O365, collaboration tools, etc.).
  • Operating System Management (SOE): Install, upgrade, and configure operating systems, primarily Windows, ensuring they are up to date and secure.
  • Asset Management: Maintain accurate records of hardware, software, and peripheral inventory. Coordinate repairs and replacements as needed.
  • Security Compliance: Implement and support endpoint security measures, ensuring systems are patched and updated according to organizational policies.
  • User Training: Educate end users on best practices, tools, and resources to increase productivity and minimize technical issues.
  • Documentation: Create and update technical documentation, including troubleshooting guides, standard operating procedures (SOPs), and configuration guides.
  • Collaboration: Work closely with other IT teams such as network, server, and security teams to resolve complex issues and support cross-functional projects.
  • Incident Management: Log and track support requests in the IT service management system, ensuring issues are resolved within agreed SLAs.

Working with other EUC Engineers, this role will be based onsite at our Welshpool office.

Role Located: Welshpool

Komatsu benefits:

  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
  • Financial: Income Protection Insurance provided through our company superannuation fund
  • Career: Recognition, awards, flexibility, further education studies and internal career development
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
  • Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
  • Yearly Bonus: Potential to receive a yearly bonus
  • Referral Program: $3000 referral payment for referring a successful new employee to Komatsu

What we are looking for:

  • 5 + years of experience in Desktop Support, EUC Engineer or similar position
  • Extensive experience working with Active Directory, Office 365 administration.
  • Extensive experience with Intune, MDM or similar deployment tools.
  • Previous experience in designing and deploying SOE environments.
  • Experience working in an ITIL environment (certification is advantageous)
  • High level of professionalism, work ethic and can-do attitude
  • Strong problem-solving skills with attention to detail
  • Excellent communication and interpersonal skills
  • Ability to manage multiple tasks and prioritize effectively
  • A customer-focused approach with a willingness to go the extra mile to resolve issues

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