Senior Operations Manager Beverages QLD

3 days ago

Brisbane, Australia Toll Transport Pty Ltd Full time

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Retail, Consumer & Auto (RCA) provides specialised contract warehouse and distribution services to a range of industries across the globe including Consumer & Beverages, Specialty Retail, Auto and FMCG. We offer our customers an array of robust and flexible logistics and warehouse distribution solutions in the third-party logistics (3PL) market.

The Role -

We have an opportunity for an experienced Senior Operations Manager – Beverages to be based in Richlands QLD.

As the Senior Operations Manager you will oversee the day to day running of this 24-7, $20M - $80M operation. Your remit is to achieve service excellence within established timeframes and cost guidelines and hold overall responsibility for Branch EBIT, Cost control, new business opportunities and site safety.

This is a role where leadership, customer excellence and operational efficiency all come together, and you will need to drive high standards whilst ensuring the site is being run safely and efficiently. With 14 direct reports, you will have demonstrable experience managing operations, leading people, being the customer touch point, running P&L and cost management reviews and always leading from the front with a safety obsessed focus.

Primary Responsibilities and Decisions -

  • Managing the transport operation within agreed contractual parameters to deliver quality best in class service.

  • Maintain and grow the profitability of the Business Unit by controlling day to day operating costs and maximising revenue through development of improved efficiencies.

  • Complete the weekly profit & loss statement; identify errors and/or abnormal/unacceptable cost or significant variations from budget, and direct/initiate remedial action.

  • Regularly overview customer(s) contract performance and forecast against initial budgets, and devise strategies to improve performance.

  • Ensure all instances of service failure, loss or damage to goods are investigated, and develop and instigate remedial action to prevent recurrence. In the event of serious damage, loss or theft, notify the customer and State Manager immediately (providing both written and verbal reports).

  • Develop and maintain a professional and motivated employee team by conducting weekly communication and regular counselling activities and applying effective team building and leadership techniques.

What you’ll need to succeed –

  • Understanding of distribution/route scheduling and a sound knowledge of budgeting, financial reporting, costing, tendering and cost analysis.

  • Detailed knowledge of Logistics services and operations procedures.

  • Sound warehousing and distribution experience and skills with an ability to identify and remedy operational inefficiencies and service problems.

  • Ability to identify potential workplace issues (operational, systems/processes, personnel) and report them to the relevant channels for investigation (where required) and resolution.

Qualifications – Education and/or professional

  • Tertiary qualification or proven experience in Logistics Management or Business or related discipline preferred.

  • Leadership Attributes – Strategy and Capability, Growth and Innovation, Operational Excellence, Maximising Profitability.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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