Technical Business Analyst

4 weeks ago

Sydney, Australia Tal Services Limited Full time

Company Description

Welcome to This Australian Life. 

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart.  Why not see where we can go?

Job Description

Overview of the role:

We are seeking a detail-oriented and proactive Technical Business Analyst to join our technology department. This role will focus on utilising the FINEOS claims management platform and the Claims eco-system to enhance our insurance business processes and improve operational efficiency. The ideal candidate will bridge the gap between technical and business teams, ensuring that system enhancements align with business needs and contribute to delivery success.

Key Responsibilities:

1. Requirements Gathering:

  •  Collaborate with stakeholders to gather, document, and analyze business requirements related to the FINEOS claims management platform.
  •  Conduct requirements workshops, interviews, and surveys to understand user needs and translate them into functional specifications.

2. System Analysis:

  • Analyse current business processes and workflows within the FINEOS platform to identify areas for improvement.
  • Evaluate the impact of changes and enhancements on the overall system architecture and operational processes.

3. Solution Design:

  • Work with technical teams to design solutions that meet business requirements and improve user experience.
  • Create design documents and process flow diagrams to communicate technical solutions effectively.

4. Testing and Validation:

  • Develop and execute test cases to validate system functionality against business requirements.
  •  Coordinate user acceptance testing (UAT) with stakeholders to ensure successful implementation of enhancements.

5. Stakeholder Communication:

  • Serve as a liaison between technical teams, business units, and management to ensure alignment and understanding of project requirements.
  • Provide regular updates and reports on project status, risks, and issues to relevant stakeholders.
  • Build strong relationships with internal stakeholders and other delivery, infrastructure and operations teams to enable efficient delivery and    rapid resolution of production incidents that require L3 support.

6. Training and Support:

  • Develop user training materials and conduct training sessions for end-users on new features and functionalities within the FINEOS and the eco-system  when required
  • Offer ongoing support and troubleshooting for system-related issues and user inquiries.

7. Continuous Improvement:

  • Stay updated with industry trends and technologies, especially related to claims management in the insurance sector.
  • Identify opportunities for process automation and system enhancements to drive efficiency and improve service delivery.

8. Technical Resilience

  • Support the Development Manager and the Pod to invest in systems health and resiliency.  Articulate the reasons for this in business language.

Qualifications

Essential Qualifications and Experience:

  • At least five (5) years experience as a Technical Analyst or comparable role, delivering high quality products and continuous improvements to customers
  • Strong technical background, ideally, including experience with .NET, SQL Server, AWS/Azure Cloud technologies
  • Practical experience implementing continuous improvement practices in delivery teams, including automated build and automated testing.
  • Strong understanding of business processes, software development life cycle (SDLC), and project management methodologies
  • Excellent analytical and problem-solving skills with a keen attention to detail.
  • Strong verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
  • Experience in creating process documentation, use cases, and system design specifications.

Desirable Qualification and Experience:

Tertiary qualifications; Financial Services/Insurance/Life Insurance industry background; Insurance experience; Technology delivery experience; CI/CD &DevOps experience; Azure DevOps experience.

Familiarity with data analysis tools and techniques is a plus.

Other skills:

  • Strong communication and leadership skills
  • Results oriented with ability to drive high delivery efficiency
  • Analytically rigorous with a high attention to detail
  • Ability to influence peers so that new processes and methods are accepted, agreed and followed; can constructively challenge stakeholders on their needs to determine best solutions
  • Strong facilitation skills

Additional Information

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here.   

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.  

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice.  We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.  

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.  
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

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