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General Claims Officer

2 months ago

Launceston, Australia Searson Buck Full time

Aligned with our strategic goals of client care, MAIB have an opportunity for a Claims Officer to join the team.

The Motor Accidents Insurance Board (MAIB) is a Tasmanian Government Business Enterprise which operates Tasmania's personal injury motor accident insurance scheme. The MAIB support people recovering from, or living with injuries which result from motor accidents by providing benefits, rehabilitation, lifetime support and common law rights.

Career opportunity - Claims Officer (Full-time)
Our Claims Officers work in a tight-knit team environment to service and support people injured in motor vehicle accidents. We treat all clients, who have been injured and need our support with respect, understanding and dignity.

Claims Officers perform a variety of tasks including comprehensive claims management, compliance with legislative requirements, assessment of client eligibility and processing of benefits, supporting clients through their claims journey and management of claim settlement processes.

We have an opportunity for a client-focused individual to join the MAIB as a Claims Officer on a full-time basis, based in our Launceston office.

About you:
Do you have a genuine care for people, are comfortable in a complex and process driven work environment and are keen to make a difference in an organisation that is focussed on exceptional client outcomes?

Our ideal team member possesses:

  • Highly developed communication and client service skills.
  • Proven capacity to make appropriate decisions and apply judgement, aiming to be fair and consistent in claims
    management processes.
  • Capacity to actively participate within workplace teams and contribute to change management.
  • Capacity to organise and complete tasks and deliver client outcomes under conflicting time pressures.
  • The ability to work autonomously, set priorities and manage a variable workload.
  • The ability to live our organisation's values of:
    - Commitment;
    - Connection and
    - Compassion

    Experience in a Claims/client management and/or portfolio experience, Customer service experience, Experience in the insurance or other commercial industries, Certificate III in a relevant discipline (or actively working towards), we would love to hear from you.

    If this sounds like the next step in your professional career, please click APPLY NOW and follow the prompts. If you require a copy of the Position Description or further information, please contact Tamara Unwin by email tunwin@searsonbuck.com.au.

    Please note: All applications must provide a resume and cover letter outlining how your skills and experience align with the position. The MAIB prides itself in providing high levels of client care, candidates are advised that relevant background checks may be undertaken.