Customer Service Representative

1 month ago

Alice Springs, Australia Amentum Full time

As a Member of the Support Services Centre team you will report to the Customer Service Team Lead. Your responsibilities will include, managing all the customer service enquiries and requests, requests can vary from resource reservations to work orders relating to maintenance requests or general knowledge of Alice Springs. You will also be responsible for working with the SSC Planning and Scheduling team to create SAP work order notifications, close out work orders, and monitor SAP and Manage Engine dashboards.

ESSENTIAL RESPONSIBILITIES

  • Manage site office operations including room and phone payments, Wi-Fi passwords, online accounts and locker assignments.
  • Work Order administration management including close outs and scanning.
  • Site office and accommodation room reservations and allocations.
  • Manage Engine customer requests including work order requests and conference room bookings.
  • Customer enquiries from walk ins, phone calls and emails.
  • SAP work order creation and management assisting the SSC planning and scheduling team in support of O&M and other department operations.
  • General reporting as required.
  • Manage portal content and uploads for SSC department.
  • Ensure compliance with all site environmental health and safety requirements.
  • Any other reasonable duties as requested.

QUALIFICATIONS

Minimum Essential

  • Experience with SAP
  • Computer software and application knowledge
  • Working with minimal supervision and experience
  • Working as part of a dedicated team
  • Demonstrated communication and interpersonal skills
  • Administrative skills

Desirable

  • Diploma/Degree in Business Admin or equivalent
  • Administrator level SAP experience
  • Records management experience
  • Capability to develop innovative solutions
  • Experience writing and developing policies and procedures

TICKETS AND LICENCES

Minimum Essential

  • Drivers License

EXPERIENCE AND SKILLS – Minimum Essential

  • 2 to 3 years’ – working in a similar role

For further information contact recruitmentaustralia@amentum.com

Applicants will be required to undertake pre-employment checks which include referee checks, criminal History checks, a pre-employment medical assessment and drug test.

Applicants must be Australian citizens or USA citizens who are able obtain and retain the appropriate level of security clearance and medical clearance, applicable to each role.

It is a condition of employment that employees are Australian citizens or USA citizens to obtain and retain the appropriate level of security clearance, applicable to each role as the employee will be required to obtain a security clearance.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.

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