Customer Service Team Leader

7 days ago

Adelaide, Australia Boart Longyear Full time

Job Description:

Boart Longyear has been a leading provider of drilling products and services to the global minerals industry for over 130 years. The Products Division is a leading provider of drilling equipment and performance tooling for mining and drilling companies globally. Our range of highly productive drill rigs and tooling is suited to a variety of applications including, mining, mineral exploration, energy and environmental sampling.

We are seeking a dedicated and experienced, Hands-On Customer Service Team Leader to join our dynamic team and lead a small group of customer service representatives. The ideal candidate will have a proven track record of providing high-level customer service and possess the leadership qualities needed to inspire and manage a team. This is a hands-on role, requiring active participation in daily customer interactions and problem-solving.

Want to know a little more about the role? Day-to-day responsibilities include:

Lead, mentor and motivate a team of customer service representatives to achieve and exceed performance goals.

Review and refine processes and procedures to ensure the team deliver outstanding customer service and look for ways to streamline workflows, automate processes and optimise systems.

Monitor and evaluate team performance, conducting regular reviews and providing constructive feedback.

Handle escalated customer inquiries and issues, providing solutions in a timely and professional manner.

Develop and implement strategies to improve customer satisfaction and operational efficiency.

Collaborate with other departments to ensure a seamless customer experience.

Maintain a thorough understanding of company products, services and policies to effectively assist customers and guide the team.

Prepare and present regular reports on team performance and customer service metrics

ERP and CRM database management and compliance.

A few other things we’re looking for:

Proven experience in a customer service leadership role

Strong problem-solving skills with a customer-centric approach

Excellent communication and interpersonal skills

Ability to exercise sound judgement when solving problems under pressure and handle challenging situations with poise.

Focus for delivering exceptional customer service.

Advanced Microsoft Office skills including Excel, Access and PowerPoint

Previous experience in using Oracle (desirable, not essential)

Sound planning and organisational skills.

Excellent analytical skills.

Safety and a zero harm culture is a core part of our business. To ensure the safety of all employees, successful candidates will need to meet the essential requirements of a pre-employment medical.

Our varied range of services and products requires bringing together diverse and complimentary people. At Boart Longyear our aspiration is to create an environment that welcomes all unique attributes a person possesses.

To express your interest in this role, apply via the link.

Auto req ID: 15122BR
Job Code: 120002 Supervisor 2.07.Supervisor
Function: Sales and Marketing
Region (Business Group): APAC
Country: Australia
State/Province: South Australia
City: Adelaide

  • Customer Service Team Leader

    2 weeks ago

    Adelaide, South Australia eFinancialCareers Ltd. Full time

    Customer Service Team Leader Smartgroup Corporation Ltd Adelaide, Australia Customer Service Team Leader Smartgroup Corporation Ltd Adelaide, Australia Posted 2 days ago Permanent Competitive Why Smartgroup?Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of salary packaging,...

  • Customer Service Team Leader

    2 weeks ago

    Adelaide, Australia Rentokil Initial Full time

    Your chance to join a market-leading, global organisation - Work within a dynamic, supportive and collaborative team environment - Opportunities for growth and development. ** Do you have spark - do you have passion - do you have great positive energy? ** Rentokil Initial - Pest is currently in search of an experienced Customer Service Team Leader to join...

  • Customer Service Team Leader

    2 weeks ago

    Adelaide, South Australia Rentokil Initial Full time

    Your chance to join a market-leading, global organisation Work within a dynamic, supportive and collaborative team environment Opportunities for growth and development. Do you have spark - do you have passion - do you have great positive energy? Rentokil Initial - Pest is currently in search of an experienced Customer Service Team Leader to join our...

  • Customer Service Team Leader

    3 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    This creative agency is looking for an outstanding Customer Service Team Leader to join their team. **Your new company** As a Team Leader, you will be reporting to the Customer Service Manager and lead a team of 4 Customer Service Consultants. You will work within a small, experienced team which supports their external sales team and customer base. Within...

  • Customer Service Team Leader

    4 weeks ago

    Greater Adelaide SA, Australia Smartgroup Corporation Ltd Full time

    Customer Service Team Leader **Why Smartgroup?** Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees. Working at Smartgroup offers more than a job. It is a dynamic...

  • Customer Service Team Leader

    3 weeks ago

    Adelaide CBD, Australia Workskil Australia LTD Full time

    **About the Role** We are seeking a proactive Customer Service Team leader who is action-oriented, resilient and customer focused to lead and manage a team of Customer Service Consultants based in our Adelaide CBD Call Centre. **This role is being offered on a full time basis until 2/02/2024.** **About You** To be successful in the role you will be able...

  • Customer Service Team Leader

    2 weeks ago

    Adelaide Region SA, Australia Mergent Recruitment Advisory Full time

    Mergent Recruitment is looking for a Customer Service Manager to work for a leading Australian manufacturer and supplier of premium pipe, fittings, and rural products for the mining, civil, commercial and infrastructure sectors. As Customer Service Manager you will be a leader in proactive design and manufacturer of innovative products for the viticulture,...

  • Customer Services Team Leader

    2 weeks ago

    Adelaide Region SA, Australia Housing Choices Australia Full time

    Introduction:Join us and share our Vision:'All people affordably housed in neighborhoods that support life opportunities'Housing Choices Australia (Housing Choices) is a leading and growing national not-for-profit housing provider. Our goal is to ensure that people are housed in inclusive communities and to create homes that encourage a sense of belonging....

  • Customer Care Team Leader

    4 weeks ago

    Adelaide, Australia SA Government -DEPARTMENT FOR INFRASTRUCTURE AND TRANSPORT Full time

    **Department for Infrastructure and Transport** **Job reference**: 600253 **Location**: 5000 - ADELAIDE **Job status**: Short Term Contract **Eligibility**: Open to Everyone At the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving. We are responsible for delivering a multi-billion-dollar pipeline of...

  • Customer Care Team Leader

    2 weeks ago

    Adelaide, South Australia YMCA South Australia Full time

    Department: Recreation & FitnessType: CasualPosted: 13 March 2024Closes: 28 March 2024THE ROLEThe YMCA of South Australia is seeking a Customer Care Team Leader at The Whyalla Recreation Centre. As a Customer Care Team Leader, you will take on a crucial role in elevating customer service to new heights.Your responsibilities involve leading a team dedicated...

  • Team Leader

    1 week ago

    Adelaide, Australia Ventia Pty Limited Full time

    Team Leader **Date**:26 Jun 2024**Location**:Adelaide, SA, AU, 5000**Company**:Ventia- We’re looking for a passionate Team Leader to join our Ventia Operations Centre (VOC) team in Adelaide, supporting the Across Government Facilities Management Arrangement (AGFMA) for the Government of South Australia.- Ventia's Operations Centre (VOC) provides inbound...

  • Team Leader

    3 days ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Team Leader - Customer Assist **Customer Assist Team Leader - 47509** - **Full time | Permanent**: - **Bedford Park, Adelaide** **How will I help?** As a Team Leader in Customer Assist your key focus is to lead a team to learn, develop and continually grow to deliver effective outcomes that ensure the right solutions for our customers in financial...

  • Team Leader

    2 weeks ago

    Adelaide, South Australia Efinancialcareers Ltd. Full time

    Team Leader - Customer Assist (Indigenous Identified Role) Westpac Banking Corporation Adelaide, Australia Team Leader - Customer Assist (Indigenous Identified Role) Westpac Banking Corporation Adelaide, Australia Posted 1 day ago Permanent Competitive Job Description Customer Assist Leader Indigenous Identified Role)Full time | Permanent Bedford Park,...

  • Team Leader

    2 weeks ago

    Adelaide, South Australia Cavpower Full time

    Full time permanent role 38 hours per week Monday to Friday Located at Regency Park About Us The CAT Rental Store is a leading provider of rental equipment and services for civil construction, mining, industrial and local government customers. We are committed to delivering high-quality equipment and exceptional customer service. We are seeking a dynamic...

  • Team Leader

    4 weeks ago

    Adelaide, Australia Cavpower Full time

    Full time permanent role 38 hours per week Monday to Friday Located at Regency Park About Us The CAT Rental Store is a leading provider of rental equipment and services for civil construction, mining, industrial and local government customers. We are committed to delivering high-quality ...

  • Team Leader Servicing

    2 weeks ago

    Adelaide Region SA, Australia NAB - National Australia Bank Full time

    Work type: Permanent Full timeLocation: SA- Adelaide inner- Utilise your strong experience of NABs banking products & services:Showcase your banking experience in this highly influential role:- Support the development of our Bankers to deliver an exceptional service to our customersIt's more than a career at NAB. It's about more opportunity, more moments to...

  • Administration Team Leader

    3 weeks ago

    Greater Adelaide SA, Australia Royal Flying Doctor Service Full time

    **Join Australia’s most reputable charity!** - **Full time, Permanent position located in Adelaide!** - **Free parking and salary packaging options available!** **About the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)** We are trusted leaders in providing aeromedical and primary health care services to people in remote,...

  • Customer Resolution And Feedback Team Leader

    2 weeks ago

    Adelaide, South Australia Tafe Sa Full time

    Adelaide Light Square or Tonsley CampusASO5 salary range: $84, $94, Super Full-time opportunityAbout TAFE SAAwarded the Training Provider of the Year at the 2021 and 2022 SA Training Awards, TAFE SA ensures all South Australian students have access to quality education and skills training across a number of regional and metropolitan locations.By working...

  • Team Leader

    7 days ago

    Adelaide, Australia Ventia Full time

    We’re looking for a passionate Team Leader to join our Ventia Operations Centre (VOC) team in Adelaide, supporting the Across Government Facilities Management Arrangement (AGFMA) for the Government of South Australia. Ventia's Operations Centre (VOC) provides inbound and outbound customer service, technical resolution management, critical incident...

  • Administration Team Leader

    2 weeks ago

    Greater Adelaide SA, Australia Royal Flying Doctor Service Full time

    Join Australia's most reputable charity- Full time, Permanent position located in Adelaide- Free parking and salary packaging options availableAbout the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)We are trusted leaders in providing aeromedical and primary health care services to people in remote, rural and regional locations...