Assistant Branch Manager

1 week ago

Port Hedland, Australia Onsite Rentals Full time

Posted: 21/11/2024
Closing Date: 21/12/2024
Job Type: Permanent - Full Time
Location: Port Hedland WA
Job Category: Trades & Services

Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years’ experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+ branches and targeted locations, Onsite is driven by a core set of values which support our customer-centric vision – together we grow.

Job Description

To assist the Branch Manager to deliver a high performing, cohesive & profitable branch location, focused on delivering exceptional service to our customers.

  • Comply with SHEQ Policies and Procedures.
  • Take reasonable steps to ensure own safety, health and welfare in the workplace and also safety, health and welfare of others in the workplace
  • Supervise direct reports to ensure work is undertaken safely
  • Ensure training is carried out & that reports hold the necessary qualifications to undertake their work safely
  • Action non-compliant behaviour & investigate incidents
  • Contribute to a positive safety culture & the achievement / maintenance of our “Destination Zero” objective
  • Report all hazards, incidents and near misses
  • Assist Branch Manager to ensure all SHEQ inspections are completed for branch
  • Ensure all branch hire activities are completed in accordance with  Onsite policies, processes, and procedures
  • Train, supervise and mentor employees to ensure high standards of work are achieved and employees are provided the opportunity to learn and develop in their roles
  • Assist the Branch Manager to undertake people related requirements for the branch including; recruitment & selection, onboarding, offboarding, performance management and learning & development
  • Ensuring effective front desk operations and branch administration requirements are met
  • Support the Branch Manager to deliver branch profit, performance and customer service requirements
  • Act as escalation point for any customer related issues, ensuring all issues are responded to and managed appropriately
  • Manage branch operations when Branch Manager is not in branch
  • Liaise with relevant departments to ensure equipment availability and supply arrangements
  • Communicate with customers to identify their needs and provide equipment rental solutions, with a view of converting all sales opportunities and adding value for the customer
  • Develop quotes for the supply of equipment in the system
  • Enter rental contracts into system and off-hire when contracts expire
  • Raise purchase orders for associated equipment (sub-hire) and branch materials / supplies
  • Coordinate transport activities for equipment collection and delivery
  • Action exception reports and rejected invoices to ensure month end procedures are followed and completed
  • Coordinate customer site compliance requirements including employee inductions and equipment checks
  • Ensure contractor compliance though SHEQ Management system
  • Log service calls and assign technicians to attend service jobs where required
  • Assist in asset management processes for the branch including participation in stocktakes
  • Assist in the safe loading and unloading of equipment and completion of transport inspections where required
  • Complete general branch administrative tasks
  • Undertake other roles and responsibilities as directed by the manager in line with your knowledge, skills and abilities
  • Ensure performance and conduct aligns with Onsite Values - Ownership and Accountability, Nimble, Safety and Environment, Innovative, Teamwork, Every Customer Matters
  • Manage risk, and implement and supervise application of controls
  • Supervise application of compliance obligations, report and remediate breaches as encountered
  • Leads a team by providing supervision and information
  • Collaboration with others across Onsite and external to Onsite to achieve the required goals

Desired Skills and Experience

Essential

  • 1– 3 years relevant experience
  • Ability to support and lead a team
  • Exceptional customer service, communication and relationship building skills
  • Professional and courteous phone manner and demeanour
  • Strong organisation, prioritisation and administrative skills

Ability to use systems and accurately enter & report on data

  • Ability to successfully manage competing objectives, multi task and be flexible

Desirable

  • Certificate in business administration, leadership, customer service or similar
  • 3 + years relevant experience
  • Experiencing successfully leading a team
  • Previous experience working in a rental, sales or service role within the hire industry
  • Working knowledge of the Baseplan

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