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Home Claims Officer

2 months ago

Mile End, Australia Royal Automobile Association Full time

Current Vacancies

Mile End, SA • ID: 2816-465 • Full-Time/Regular
Join a high performing team with a fun, inclusive and supportive culture Showcase your Insurance Claims experience in a growing organisation Permanent Full-time role available

Your new opportunity

Due to continued growth and internal moves, a fabulous opportunity has become available for an experienced Claims Officer to handle the management of home claims. 

This exciting role will involve you providing an exceptional level of member service by responding to all internal and external customers regarding their insurance claims queries. As well as processing claims within the RAA Insurance claims area, within established guidelines, efficiently and professionally, to achieve a fair and equitable settlement.

Provide outstanding service to our members Interpret and apply policy conditions to settle claims Liaise with stakeholders such as Assessors, Loss Adjusters, Investigators and Solicitors Process claims and associated administration Able to achieve set KPI’s and quality targets consistently

About you 

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture.

You’re passionate about helping our community (and members) and want to make a difference. To be successful in the role you will need to have:

Home and/or motor or similar claims experience is preferred Outstanding attention to detail and excellent verbal and written communication skills The empathy to deal with customers who have suffered loss A positive can-do attitude and team ethos Intermediate PC skills, and experience with Insurance based systems.

About us

As one of the South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members.

In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.

We’re also one of the state’s largest employers (and growing), with more than 1300 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too – but all still proudly SA-based.

Benefits

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

Free RAA premium road service Access to our Member Rewards program Generous discounts on all RAA products Flexible work arrangements Ongoing Training & Development opportunities and a Study Support Program Wellbeing facilities and Corporate Health Insurance Plan

To be part of something bigger and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by: 9am Friday 4th October 2024.

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.


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